FREQUENTLY ASKED QUESTIONS
Why can't I find the correct size furnace filter at my local store?
The filters installed with your Home Comfort Alliance system are larger and made of higher-quality materials than those found in standard retail options. Replacement is included in your Planned Maintenance Agreement, and we stock the most common sizes if you prefer to purchase directly from us.
Do I need to cover my A/C unit for winter?
No. Your outdoor A/C unit is designed to withstand the elements. Covers can actually cause more harm, especially if forgotten in the spring. Annual maintenance is all that’s needed to keep your warranty valid and your system efficient.
Where can I get replacement parts for my comfort equipment?
We are your go-to source for HVAC parts, ensuring you get the right components with transparent pricing and availability.
Which heating or cooling system is best for my home?
The right system depends on your home’s square footage, insulation, duct layout, and local climate. Schedule a load analysis with our design consultant to find the perfect fit.
What does my warranty cover?
Home Comfort Alliance provides a full parts-and-labor warranty for one year from installation. Manufacturer warranties often extend longer, such as Carrier’s 20-year warranty on certain high-efficiency furnace heat exchangers. Our team helps you maximize your coverage.
How much will a new system cost?
Base furnace replacements start around $3,000, while advanced hybrid systems with zoning and air quality features can reach $20,000+. We’ll work with you to find the right system for your budget.
Why does the SEER rating on my Energy Guide differ from the dealer quote?
SEER ratings reflect a complete system (outdoor unit plus indoor coil/furnace). The quoted rating may differ depending on your exact equipment combination.
What is the typical lifespan of my unit?
In the Pacific Northwest, well-maintained furnaces, heat pumps, air conditioners, and water heaters generally last 10–15 years.
I’m an architect—where can I get Carrier product specifications?
We can provide specifications directly or guide you to Carrier’s HVACpartners portal. Having model and serial numbers helps us find details quickly for older systems.
How do I program my thermostat?
If you know your thermostat model, we can send you the manufacturer’s instructions. Otherwise, our technicians can assist you during a service visit.
My inspector didn’t sign off after visiting—what happens next?
Permit inspections are signed off electronically. If corrections are required, the inspector will notify you, and we’ll make sure issues are addressed promptly.
Do I need to be home for inspections, and do I schedule permits myself?
We handle permit scheduling and guide you through the process. You’ll need to be at home for the inspection itself.
How can I find warranty details for my equipment?
Our service coordinators can look up your model and serial numbers and confirm warranty details with the manufacturer on your behalf.
