Frequently Asked
Questions

The filter installed with your Home Comfort Alliance furnace is larger and made from higher-quality materials than disposable filters found in retail stores. Filter replacement is automatically included as part of our Planned Maintenance Agreement – the most cost effective way to keep your system in efficient working condition. Replacement filters can also be purchased directly from Home Comfort Alliance. We maintain inventory of the most common sizes.

The good news is that there is nothing that needs to be done. Your Air Conditioner is designed for all weather.  Covers are not required, in fact, and we see more damage to units where customers cover them and forget to take the cover off before first use.  Annual maintenance is all that is required to keep the system running efficiently and to meet the manufactures warranty requirements.

Your experts at Home Comfort Alliance are the best resource for identifying and supplying the correct, current parts for your system, as well as pricing and availability.

There are many factors that affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, duct sizing and arrangement, and many others. Your Home Comfort Alliance design consultant can perform an in-home load analysis to determine which equipment combinations will perfectly suit your home and your family’s needs.

Home Comfort Alliance provides a full parts and labor defects warranty for one year from date of installation. Manufacturer equipment / parts warranties vary and are typically longer than one year. Carrier now offers an industry-leading twenty year warranty on secondary heat exchangers on their high efficiency furnaces. Home Comfort Alliance will help to ensure you obtain maximum benefit from any applicable manufacturer warranty.

If you know what type of thermostat you have, one of our service coordinators can send you the manufacturer’s instructions.  If you do not know what type of thermostat you have, we may schedule a service visit for a technician to assist you.

Sign offs for permit inspections are done electronically.  Should any items require correction, the inspector will inform you of that and then you will want to inform us immediately, so that we may address it.

Your installation coordinators will provide you with the information for scheduling the required inspections and what to expect.  You will need to be at home for the inspection visit.

Our service coordinators can assist you in locating the model and serial number for your equipment and contacting the manufacturer to confirm the warranty information.