Frequently Asked
Questions

We answered some of your questions regarding permits, inspections, warranties and more!
Why can't I find the correct size furnace filter at my local home improvement store?

The filter installed with your Home Comfort Alliance furnace is larger and made from higher-quality materials than disposable filters found in retail stores. Filter replacement is automatically included as part of our Planned Maintenance Agreement – the most cost effective way to keep your system in efficient working condition. Replacement filters can also be purchased directly from Home Comfort Alliance. We maintain inventory of the most common sizes.

Is there anything I need to do to prep my new A/C unit for the winter and make sure it stays ready for next season?

The good news is that there is nothing that needs to be done. Your Air Conditioner is designed for all weather.  Covers are not required, in fact, and we see more damage to units where customers cover them and forget to take the cover off before first use.  Annual maintenance is all that is required to keep the system running efficiently and to meet the manufactures warranty requirements.

Where can I get parts for my comfort equipment?

Your experts at Home Comfort Alliance are the best resource for identifying and supplying the correct, current parts for your system, as well as pricing and availability.

Which comfort equipment will best fit my home?

There are many factors that affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, duct sizing and arrangement, and many others. Your Home Comfort Alliance design consultant can perform an in-home load analysis to determine which equipment combinations will perfectly suit your home and your family’s needs.

What does my warranty cover?

Home Comfort Alliance provides a full parts and labor defects warranty for one year from date of installation. Manufacturer equipment / parts warranties vary and are typically longer than one year. Carrier now offers an industry-leading twenty year warranty on secondary heat exchangers on their high efficiency furnaces. Home Comfort Alliance will help to ensure you obtain maximum benefit from any applicable manufacturer warranty.

How much will a new system cost?

There is is very wide range of system sizes and capabilities.  On the lowest end, a small simple furnace replacement is about $3,000. On the higher end, a larger zoned Hybrid system (heat and a/c) with leading edge Indoor air Quality capabilities would be an investment of around $20,000. Your Home Comfort Alliance Consultant will work with you to develop a system appropriate for your needs.

Why is the SEER rating on the Energy Guide different than what my dealer quoted?

Each split system cooling unit has a nominal SEER rating. This rating can be increased with the upgrade of the indoor unit. The SEER rating of a system is derived based on the combination of equipment installed in the home. The outdoor equipment (heat pump or air conditioner), as well as the indoor equipment (evaporator coil and furnace, or air handler), play a vital role in the rating. Please see your Home Comfort Alliance representative for the information.

What is the life expectancy of my unit?

In the Pacific NW, properly maintained, furnaces, heat pumps, air conditioners and hot water heaters have normal useful lives of 10 – 15 years.

I am an Architect and need application/specification information so that I can specify Carrier products... where do I obtain this information?

Home Comfort Alliance can provide you with the specifications, and can also set you up to access the Carrier HVACpartners web site so that you can access the information yourself. If you are seeking specifications on older equipment, so as to specify something similar, it will be helpful if you have the model and serial number available.

How do I program my thermostat?

If you know what type of thermostat you have, one of our service coordinators can send you the manufacturer’s instructions.  If you do not know what type of thermostat you have, we may schedule a service visit for a technician to assist you.

The inspector came but did not say anything, does he have to sign off my permit?

Sign offs for permit inspections are done electronically.  Should any items require correction, the inspector will inform you of that and then you will want to inform us immediately, so that we may address it.

Do I have to schedule my permits and do I have to be home?

Your installation coordinators will provide you with the information for scheduling the required inspections and what to expect.  You will need to be at home for the inspection visit.

What is the warranty on my furnace, odu and coil?

Our service coordinators can assist you in locating the model and serial number for your equipment and contacting the manufacturer to confirm the warranty information.

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WORKING HOURS
Office: M-F 8am - 5pm
Emergency Service Available
info@homecomfortalliance.com
LOCATION
9680 153rd Ave NE,
Redmond, WA 98052

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