Frequently Asked
Questions

425-645-0404

We answered some of your questions regarding permits, inspections, warranties and more!

Why can't I find the correct size furnace filter at my local home improvement store?

The filter installed with your Home Comfort Alliance furnace is larger and made from higher-quality materials than disposable filters found in retail stores. Filter replacement is automatically included as part of our Planned Maintenance Agreement – the most cost effective way to keep your system in efficient working condition. Replacement filters can also be purchased directly from Home Comfort Alliance. We maintain inventory of the most common sizes.

Is there anything I need to do to prep my new A/C unit for the winter and make sure it stays ready for next season?

The good news is that there is nothing that needs to be done. Your Air Conditioner is designed for all weather. Covers are not required, in fact, and we see more damage to units where customers cover them and forget to take the cover off before first use. Annual maintenance is all that is required to keep the system running efficiently and to meet the manufactures warranty requirements.

Where can I get parts for my comfort equipment?

Your experts at Home Comfort Alliance are the best resource for identifying and supplying the correct, current parts for your system, as well as pricing and availability.

Which comfort equipment will best fit my home?

There are many factors that affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, duct sizing and arrangement, and many others. Your Home Comfort Alliance design consultant can perform an in-home load analysis to determine which equipment combinations will perfectly suit your home and your family’s needs.

What does my warranty cover?

Home Comfort Alliance provides a full parts and labor defects warranty for one year from date of installation. Manufacturer equipment / parts warranties vary and are typically longer than one year. Carrier now offers an industry-leading twenty year warranty on secondary heat exchangers on their high efficiency furnaces. Home Comfort Alliance will help to ensure you obtain maximum benefit from any applicable manufacturer warranty.

How much will a new system cost?

There is is very wide range of system sizes and capabilities. On the lowest end, a small simple furnace replacement is about $3,000. On the higher end, a larger zoned Hybrid system (heat and a/c) with leading edge Indoor air Quality capabilities would be an investment of around $20,000. Your Home Comfort Alliance Consultant will work with you to develop a system appropriate for your needs.

Why is the SEER rating on the Energy Guide different than what my dealer quoted?

Each split system cooling unit has a nominal SEER rating. This rating can be increased with the upgrade of the indoor unit. The SEER rating of a system is derived based on the combination of equipment installed in the home. The outdoor equipment (heat pump or air conditioner), as well as the indoor equipment (evaporator coil and furnace, or air handler), play a vital role in the rating. Please see your Home Comfort Alliance representative for the information.

What is the life expectancy of my unit?

In the Pacific NW, properly maintained, furnaces, heat pumps, air conditioners and hot water heaters have normal useful lives of 10 – 15 years.

I am an Architect and need application/specification information so that I can specify Carrier products... where do I obtain this information?

Home Comfort Alliance can provide you with the specifications, and can also set you up to access the Carrier HVACpartners web site so that you can access the information yourself. If you are seeking specifications on older equipment, so as to specify something similar, it will be helpful if you have the model and serial number available.

How do I program my thermostat?

If you know what type of thermostat you have, one of our service coordinators can send you the manufacturer’s instructions. If you do not know what type of thermostat you have, we may schedule a service visit for a technician to assist you.

The inspector came but did not say anything, does he have to sign off my permit?

Sign offs for permit inspections are done electronically. Should any items require correction, the inspector will inform you of that and then you will want to inform us immediately, so that we may address it.

Do I have to schedule my permits and do I have to be home?

Your installation coordinators will provide you with the information for scheduling the required inspections and what to expect. You will need to be at home for the inspection visit.

What is the warranty on my furnace, odu and coil?

Our service coordinators can assist you in locating the model and serial number for your equipment and contacting the manufacturer to confirm the warranty information.

What our Customers are Saying!

MM Comfort Systems - Part Of Home Comfort Alliance

4.6

Based on 616 reviews

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G&S Heating Cooling & Electrical - Part Of Home Comfort Alliance

4.7

Based on 575 reviews

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Sullivan Heating & Cooling - Part Of Home Comfort Alliance

4.1

Based on 42 reviews

See all reviews Write a review

We purchased a New furnace and a/c unit . we had a couple other bids and Home comfort had the best pricing.Our sales person Brandon Roberson was the first person we met with home comfort . he came to our home explained everything to us. he gave us several different options to purchasing the ac and furnace. he was very knowledgeable and helpful through explaining what the different option had comparison to the others.He also explained how the whole process of purchasing , install and permitting would be handled. very helpful. which they applied for all permits for you . which other companies didn't.once the 2 installer came they explained to us what they would be doing and walked through what we would be seeing . they got to work and WOW what a team . they communicated and where talking and helping each other out. It was nice to see a great team. they got our new furnace up and running first day . Mind you that out furnace is in our attic and they had a big task getting the old one out and the new one up there. it was a 2 day process as the ac unit was going to be brand new for our home so had to get all new ducting and wiring. they came out and just started perfectly where they left off and double checked work from the previous day . working perfectly.then they completed and told us of the next step of the next crew to come and finalize the wiring . which 3 electricians showed up with an hour of the 2 installer completing the install work. we helped them out by already having a box from an old Hot tub already back there to attach the new ac to since no longer have the hot tub. so they had a quick install and put in an extra electrical outlet for us next to it. Which is very nice to have. thank you . i think they were in and out with in less then an hour for that.again they electrician even told us of the next steps of the permit approvals going to be happening. All we had to do was contact our local city guy to come out and look and approve. i think even our city guy knows how well of a job this companies does as he said looked really good.i have called to ask a question and the customer service girl I think Hannah?? i can't remember but she helped walk me through and gave me the number to the city so i could get the inspector out. which to my surprise was out next day . If you need a great salesperson to walk you through the process Brandon Roberson was so helpful. he even stopped by the day of install to see how it was going.i highly recommend home comfort Alliance

JOY GAMACHE

18:11 24 Mar 23

We went through Costco to get AC installed for our home and Home Comfort Alliance was great from the start. Our installers, Carlos Sr and Carlos Jr, were incredibly professional, efficient, and knowledgeable. They did an amazing job and got it all done in one day. We love our new heat pump and can't wait to use it for AC in the summer.

Blair Burns

21:53 23 Mar 23

Iceman Top Gun

05:48 20 Jan 23

Carlos and Carlos Jr. did a wonderful job for my new heat system (Lennox). Thank you for your hard work.

Kim Phan

00:57 17 Jan 23

This company has far exceeded our expectations! Very professional! I highly recommend them! Thank you to the whole team!

K Cricket

20:50 15 Jan 23

We just had our indoor units hydrowashed. We have had the system for over ten years. The difference is amazing! Where we were using 3 and 4 for fan speed before the washing, We are now using 1 and 2 to maintain heated rooms. Glad you have the unit and glad we had it done. I am guessing having it done every few years as necessary as we have a dusty neighborhood.

George Wilson

20:38 11 Jan 23

Excellent experience and fast professional installation of our mini split ductless system. Highly recommend Sullivan Heating and Cooling.

David Elmore

16:22 24 Dec 22

Fast, friendly service! Figured out our furnace wasn’t working during the first cold snap of the year, they still got us in fast and had great communication!

Anna Shurts

20:55 11 Nov 22

Maria and her team did a fantastic job of replacing our hvac duct work. They showed up on time and we’re very respectful of our home. They cleaned up their work so well, you would never have known they were there. I will recommend them to all my friends and family.

Laura DeSantis

10:32 04 Sep 22

Great!

Girley

20:52 08 Aug 22

Billy Reese

02:03 02 Aug 22

Kelly Kjostad

20:44 21 Jul 22

Geoff and the team at Sullivan did a fantastic job replacing our aging HVAC system. We had a complex system and the team assessed our needs and designed a great solution for our 2 story home. I got 4 bids and the Sullivan bid was by far the best design. The other companies just wanted to replace our system with the same. Design was 100% Execution was 100% Thanks Geoff and team.

Allan Scozzafave

00:02 29 Jun 22

Cool guys I dealt with today. They seem laid back and down to earth. I had an interview with them earlier today. Hopefully we can work something out.

Shawn Chance

23:42 21 Apr 22

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