Frequently Asked
Questions

We answered some of your questions regarding permits, inspections, warranties and more!
Why can't I find the correct size furnace filter at my local home improvement store?

The filter installed with your Home Comfort Alliance furnace is larger and made from higher-quality materials than disposable filters found in retail stores. Filter replacement is automatically included as part of our Planned Maintenance Agreement – the most cost effective way to keep your system in efficient working condition. Replacement filters can also be purchased directly from Home Comfort Alliance. We maintain inventory of the most common sizes. Call 425-645-0404 and ask for service or email us.

Where can I get parts for my comfort equipment?

Your experts at Home Comfort Alliance are the best resource for identifying and supplying the correct, current parts for your system, as well as pricing and availability.

Which comfort equipment will best fit my home?

There are many factors that affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, duct sizing and arrangement, and many others. Your Home Comfort Alliance design consultant can perform an in-home load analysis to determine which equipment combinations will perfectly suit your home and your family’s needs.

What does my warranty cover?

Home Comfort Alliance provides a full parts and labor defects warranty for one year from date of installation. Manufacturer equipment / parts warranties vary and are typically longer than one year. Carrier now offers an industry-leading twenty year warranty on secondary heat exchangers on their high efficiency furnaces. Home Comfort Alliance will help to ensure you obtain maximum benefit from any applicable manufacturer warranty.

How much will a new system cost?

There is is very wide range of system sizes and capabilities.  On the lowest end, a small simple furnace replacement is about $3,000. On the higher end, a larger zoned Hybrid system (heat and a/c) with leading edge Indoor air Quality capabilities would be an investment of around $20,000. Your Home Comfort Alliance Consultant will work with you to develop a system appropriate for your needs.

Why is the SEER rating on the Energy Guide different than what my dealer quoted?

Each split system cooling unit has a nominal SEER rating. This rating can be increased with the upgrade of the indoor unit. The SEER rating of a system is derived based on the combination of equipment installed in the home. The outdoor equipment (heat pump or air conditioner), as well as the indoor equipment (evaporator coil and furnace, or air handler), play a vital role in the rating. Please see your Home Comfort Alliance representative for the information.

What is the life expectancy of my unit?

In the Pacific NW, properly maintained, furnaces, heat pumps, air conditioners and hot water heaters have normal useful lives of 10 – 15 years.

I am an Architect and need application/specification information so that I can specify Carrier products... where do I obtain this information?

Home Comfort Alliance can provide you with the specifications, and can also set you up to access the Carrier HVACpartners web site so that you can access the information yourself. If you are seeking specifications on older equipment, so as to specify something similar, it will be helpful if you have the model and serial number available.

How do I program my thermostat?

If you know what type of thermostat you have, one of our service coordinators can send you the manufacturer’s instructions.  If you do not know what type of thermostat you have, we may schedule a service visit for a technician to assist you.

The inspector came but did not say anything, does he have to sign off my permit?

Sign offs for permit inspections are done electronically.  Should any items require correction, the inspector will inform you of that and then you will want to inform us immediately, so that we may address it.

Do I have to schedule my permits and do I have to be home?

Your installation coordinators will provide you with the information for scheduling the required inspections and what to expect.  You will need to be at home for the inspection visit.

What is the warranty on my furnace, odu and coil?

Our service coordinators can assist you in locating the model and serial number for your equipment and contacting the manufacturer to confirm the warranty information.

What our Customers are Saying!

Xinyang Li
Xinyang Li
22:16 14 May 22
Cool guys I dealt with today. They seem laid back and down to earth. I had an interview with them earlier today. Hopefully we can work something out.
Shawn Chance
Shawn Chance
23:42 21 Apr 22
Ben came out from G and S to perform a check and maintenance on my heating/heat pump system. Arrived on time, very polite and effecient. All is well.
Dave Stout
Dave Stout
15:56 10 Apr 22
C Becker
C Becker
21:49 07 Apr 22
They are always respectful, knowledgeable and prompt. Have used them for many years with zero complaints. Some of the new owner changes are frustrating but hopefully they will dial things in.
Kristi Cundy
Kristi Cundy
18:44 08 Mar 22
Sullivan installed two Mini-Splits in our home… bobby Baker was the salesman (extrodinare) Start to finish, “all the Sullivan Staff was GREAT”Highly recommend this Company 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
Les. Kay. Rose
Les. Kay. Rose
21:09 21 Feb 22
Andrew Carle
Andrew Carle
18:08 08 Jan 22
Luke Schwaigert
Luke Schwaigert
11:15 18 Nov 21
Taylor Anderson
Taylor Anderson
12:15 17 Nov 21
Always prompt response
KarenL Lindenmayer
KarenL Lindenmayer
16:11 02 Nov 21
The fellas that came, Dan & Tim, we’re professional, knowledgeable, efficient and friendly. They informed us of the process and steps involving the gas line installation. We are happy customers:)
Cherie Rezen
Cherie Rezen
20:13 30 Oct 21
Johnny came out and did a great job for us!!They were even able to schedule us quickly!!thank you so much!!
Lucinda Gardner
Lucinda Gardner
15:00 10 Oct 21
If you need the electrical done, you should call and wait for Dustin. He is professional, calm, kind and easy to work with. I was in a hurry and went with another company but things didn't work out. Dustin will take his time and do the best he can to help you out. BE PATIENT AND WAIT FOR DUSTIN!!
TRACY TRAN
TRACY TRAN
21:44 03 Oct 21
Started wit Nate the sales gentleman. He was very friend and courteous and explain everything to us of what we needed to get the work done, and gave the options to choose.Carlos and Eddie were amazing. They came on time and started working on installing our central AC. They were very professional and we couldn't be more happier.After they were done, they clean everything up , and put it back the way it was.The guys who came to clean our ductless were very efficient and professional. We will definitely be recommending this company to our friends and families.We will be using this company to maintain our AC and furnish from now on.
Lyly Graffam
Lyly Graffam
17:57 17 Sep 21
Chanelle Parton
Chanelle Parton
00:16 05 Sep 21
Our heat pump failed the night before the big heat wave back in late June. We were facing the prospect of having to search for a place to stay cool since all the HVAC companies we called gave us appointment times several days and even weeks away. We called Sullivan late Friday evening and they had a technician here Saturday morning and he fixed the heat pump in about 30 minutes. We needed a part and Arnold the technician had it in the truck! Go figure. Our external thermometer got up to 113 degrees two days later. I can't speak highly enough of this company. I can't imagine the misery and discomfort they saved us and possibly the death of my old dog from the heat. Thank you Sullivan Heating & Cooling.
Kitsap Craig
Kitsap Craig
16:37 19 Jul 21
Travis our service tech was friendly and knowledgeable, he explained everything he was doing and why. Fixed the problem and did not leave until he made sure everything was working correctly. Definitely will use Sullivan Heating and Cooling again in the future.
Kimmie Lancaster
Kimmie Lancaster
23:10 08 Jul 21
Sullivan installed our new heating system this year and worked with us so the thermostat settings are right. We have been so grateful during this time of hot temperatures we have the service. They do a great job!
Merrily Boone
Merrily Boone
19:23 30 Jun 21
My heat pump broke down unexpectedly the night before a record heat wave was expected. I called just about every HVAC company I could find and no one was willing to book an appointment for at least several days out. Most were several weeks. But Sullivan returned my after hours phone call within minutes and had a tech come to my house within a few hours and quickly made the repair. Their work was great, and their prices were fair. These guys are superheros and I can't recommend them highly enough.
Michael Johnson
Michael Johnson
19:36 27 Jun 21
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Office: M-F 8am - 5pm
Emergency Service Available
info@homecomfortalliance.com
LOCATION
9680 153rd Ave NE,
Redmond, WA 98052

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