Customer Reviews & Testimonials

 
 
 
 
  EXCELLENT  
  
 Based on 5125 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Laura Pollack 
 
10 November 2026
 
 
  
Tom was prompt and did an outstanding job explaining the options and process with us.
  
 
 
 
 
 
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 Steven Ratcliffe 
 
9 November 2026
 
 
  
Kyle is extraordinary. Very friendly, helpful, very efficient and knowledgeable. He is a real credit to Home Comfort and we enjoyed his company and expertise.
  
 
 
 
 
 
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 David McMurrin 
 
9 November 2026
 
 
  
Had a new hot water heater installed today. Ben did a great job. Professional, efficient and friendly. Price was good too!
  
 
 
 
 
 
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 David Zeng 
 
9 November 2026
 
 
  
We had a Mitsubishi intelli-HEAT heat pump system installed by Home Comfort Alliance this spring. This fall the furnace blower started running on its own after heating cycles, and we also found that the furnace model needed to be corrected to match our contract. Once I reached out, the team responded the same day and had everything taken care of within a week.
A special thank you to Vince Barry and Chyanne Obie. Vince personally followed up with phone calls and worked quickly to get the right furnace scheduled, and Chyanne kept me updated every step of the way and made sure everything was coordinated. Jeff Palm came out, took the time to look into the blower issue carefully, and followed up with the cause. Samuel Mahnke and Mario Felix did the furnace replacement today. They were on time, professional, and careful in our home. Thanks also to Allyson Simpson for her help along the way.
Great communication and a team that really follows through. Thank you all!
  
 
 
 
 
 
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 Ray Sheldon 
 
8 November 2026
 
 
  
Very helpful, we would use the service in future!
  
 
 
 
 
 
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 Jane Campbell 
 
7 November 2026
 
 
  
Josh was very pleasant and knowledgeable. My furnace had not been checked for 10 years. It is 15 years old. He explained the parts that are wearing out, and the price of that, but he did not try to sell me anything. The furnace is still working, but gives me time to think about options for replacing it. I appreciate the time he took to explain things.
  
 
 
 
 
 
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 Frank Read 
 
6 November 2026
 
 
  
On Thursday November 5th Cody came by to conduct my annual HVAC service.  Not only did he advise me when was on his way but he alerted me when he was almost here.  He was polite, professional and answered all the questions that I had.  Nice job, thank you Cody!  Frank
  
 
 
 
 
 
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 Cheryl Stickney 
 
6 November 2026
 
 
  
I was given a detailed explanation of options for a new ductless heat pump and provided a free estimate.
  
 
 
 
 
 
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 Kathleen Caldwell 
 
5 November 2026
 
 
  
Brad did an exceptional job of assisting me with my heat pump problem today. He quizzed me on what I had noticed and tried to do to restart my pump, then measured the motor and its electrical output.  He explained everything he did and assured me that I did nothing wrong, but this motor had lived longer than expected already.  He advised me on the proper filter I should be using and which motor I should order.  He is a credit to Home Comfort Alliance.
  
 
 
 
 
 
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 Christina Chailante 
 
5 November 2026
 
 
  
He was very nice and helpful and explained things. Made me feel comfortable not so stressed
  
 
 
 
 
 
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 Reid Goffigon 
 
5 November 2026
 
 
  
Brad was the best!
  
 
 
 
 
 
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 David Woodrell 
 
4 November 2026
 
 
  
Home Comfort Alliance performed our yearly furnace check-up
on time and the inspection was professionally done by Devin, our repairman. Thanks!
  
 
 
 
 
 
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 Wendy Bori 
 
4 November 2026
 
 
  
Allen was here this morning from Home Comfort Alliance to complete annual maintenance.  He was so friendly & very professional and explained what he did, when complete.  Thanks Allen, it was great!
  
 
 
 
 
 
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 Jan Lapiana 
 
4 November 2026
 
 
  
This visit was for the purpose of providing a quote to replace a heating pump.
  
 
 
 
 
 
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 TC Stone 
 
3 November 2026
 
 
  
Allen has done exceptional maintenance work on both our AC and furnace for many years. He’s always very professional, knowledgeable, and personable. Great job, Allen!
  
 
 
 
 
 
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 kim leatham 
 
3 November 2026
 
 
  
our HVAC system hadn't had service in 7 years. Isaac was great!  He was professional and thorough and did a lot of problem solving.  Happy to sign up for annual service with Home Comfort Alliance - and hopefully get Isaac back!
We’ve now had Brad out to fix some connectivity issues in our two HVAC zones. He really knows what he’s doing. Solved the problems now that we need heat for the winter months   They sent him out the day after I called!
  
 
 
 
 
 
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 Marilyn 
 
3 November 2026
 
 
  
Everything went great and was freezing in the house so it was wonderful to have the heat back on.
  
 
 
 
 
 
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 Kai Martin 
 
3 November 2026
 
 
  
Anton was great! He gave me information that no tech had told me before that I should have had - very appreciated and great service.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 nancy hue 
 
2 November 2026
 
 
  
Okay.. two people to rave about.. Chad Galino (electrician) and Kyle Callahan (heat pump/furnace specialist).  We used this company under its old name for our heat pump for years and they were great. These two guys were awesome.  Chad walked me through the house and we discussed potential issues/problems, what I can do during a small remodel, my electrical panel and ideas for installation of my light fixtures.  He knew his stuff.  He'll be installing light fixtures and working on my electric panel soon.
Kyle.. he educated me on my furnace and discussed how I will know when I need a new one (mine is old) and what that looks like.  He had great suggestions and helped me feel confident about what I need to do when.  Also, he serviced my furnace and heat pump and educated me about my heat pump.
I highly recommend both men and will tell all of my friends.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 L Flynn 
 
2 November 2026
 
 
  
Mario, Sam, Brian and the entire Home Comfort Alliance team did an outstanding job!  We could not be happier and appreciate their hard work and expertise!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Tom Gilpin 
 
30 October 2026
 
 
  
Great Job.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Margaret 
 
30 October 2026
 
 
  
I've used Home Comfort Alliance (previously Sullivan's) in Bremerton for a number of years now for my gas furnace and more recently my Heat Pump/AC for maintenance and repairs when needed.

Technician Dan, recently provided annual maintenance on both systems in October and as usual, provided great service!  It's great to go into the weather months with confidence that these systems have been checked out and are ready to go!
  
 
 
 
 
 
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 Gaylen Hasson 
 
30 October 2026
 
 
  
Dan, our technician was on time, informative about his assessment of our furnace and we feel great about using Sullivan Heating & Cooling every year for Fall tuneups and any service we might need. Thanks, Dan!!
  
 
 
 
 
 
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 Judy Endejan 
 
30 October 2026
 
 
  
Very good and practical
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Kay Ottenbach 
 
29 October 2026
 
 
  
Wonderful experience. A technician (Dan) was here the morning after I called. He worked and worried over the problem with our furnace, came to a possible fix, ordered the part so he could get it next day and successfully got the furnace up and running on day two. His determination to find the problem and then fix it was phenomenal. Definitely my hero. And Tonya stayed on it also. Bravo to all!
  
 
 
 
 
 
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 dena wagar 
 
29 October 2026
 
 
  
The service attendant was detail oriented, courteous, and knowledgeable. He did a great job
  
 
 
 
 
 
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 Adele W 
 
29 October 2026
 
 
  
Anton was on time and efficient in completing the furnace maintenance service. Appreciate the summary of the HVAC status and type of filter to use.
  
 
 
 
 
 
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 Alan Zimmerman 
 
29 October 2026
 
 
  
Exceptional Professional Service. Anton was super efficient, very knowledgeable, and (on top of) a very impressive human. So glad we chose Home Comfort.!!
  
 
 
 
 
 
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 Mike Hancock 
 
28 October 2026
 
 
  
Very professional and informative.
  
 
 
 
 
 
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 Susan Spong 
 
28 October 2026
 
 
  
Joshua is an excellent service technician. Listened, problem solved, replaced part and very friendly. Your firm is lucky to have such a great employee.
  
 
 
 
 
 
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 David Cox 
 
28 October 2026
 
 
  
Very knowledgeable and willing to explain possible issues.
  
 
 
 
 
 
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 Edward Tremblay 
 
28 October 2026
 
 
  
The technicians that installed our furnace were total professionals and did a great job.
  
 
 
 
 
 
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 Royal 
 
25 October 2026
 
 
  
Allen was on time, friendly, and professional. He recommended a surge protector for our heat pump, explaining how it was much less expensive than most of the electrical systems within our unit. Will have Home Comfort install it shortly.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Heather Campbell 
 
23 October 2026
 
 
  
I was SO relieved to be able to get an appointment same day to address my faulty furnace. The technician, Allen Walker, was on time, very knowledgeable, patient, and a pleasure to work with. I hope to see him again next year for furnace maintenance. Thanks again, Allen! Appreciate you taking the time to explain all the things.
  
 
 
 
 
 
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 Bill 
 
23 October 2026
 
 
  
Great communication. Alan arrived on time and provided great service! He took the time to explain things and provide sound advice. I highly recommend Alan.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Larry Cline 
 
23 October 2026
 
 
  
Allen was great
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 JK Talbot 
 
23 October 2026
 
 
  
Technician showed within the designated time period. Told me the order of how the componants would be serviced. He was very friendly and his truck did not block any of my vehicles (that was thoughtful). He outlined potential upgrades to make my warranty worth more (still thinking on those). Company texted well b4 Tech came, so i was ready and he completed tasks and left everything in order with no trash and a brief oral report of conditions, followed by written one in an email. JKT, a satisfied customer.
  
 
 
 
 
 
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 Louise Sportelli 
 
22 October 2026
 
 
  
Anton was great. Knowledgeable and personable. Made having our furnace checked a pleasure.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Rosemary Perez 
 
22 October 2026
 
 
  
Great service and wonderful technician.  I couldn't have asked for better
  
 
 
 
 
 
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 Laura Ritter 
 
22 October 2026
 
 
  
Allen did a wonderful job explaining to me what was going on with my furnace and what needed to be done. He also was very helpful in explaining what the costs would be. I would recommend him.
  
 
 
 
 
 
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 E. W 
 
22 October 2026
 
 
  
Great furnace/HVAC tune-up!  Steve was on-time, pleasant and knowledgeable.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Eva Schoenleitner 
 
22 October 2026
 
 
  
Andrew did a great job servicing our heatpump and AC system, and explained how to keep it at top form for a long time. Many thanks.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Alan Carreon 
 
22 October 2026
 
 
  
Friendly and informative
  
 
 
 
 
 
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 David Maack 
 
22 October 2026
 
 
  
Jorge was prompt, friendly and efficient.  Great quick service!
Thanks!
  
 
 
 
 
 
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 JPW 
 
22 October 2026
 
 
  
The heating/cooling unit servicing one part of our home stopped working.  I called Home Comfort Alliance, Bremerton, who we have used for many years to service our units.  They scheduled next day service, and I was thrilled with the timely response.  They sent out Brad, their top troubleshooter.  He not only fixed the unit that stopped working but also performed the six month service on the other two units; changed the filters and provided a report of his findings.  I cannot recommend Home Comfort Alliance enough.  They are responsive and knowledgeable about the services they perform.  I appreciate that Home Comfort has a top-notch service person on their staff who can investigate and solve issues on complex systems.
  
 
 
 
 
 
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 Mohammad M 
 
22 October 2026
 
 
  
Antonio and Ruslan did a great job replacing our furnace. They were professional, friendly and knowledgeable. They cleaned up the site nicely after the job was completed.
  
 
 
 
 
 
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 Darkstar7 
 
22 October 2026
 
 
  
Just had our annual HVAC maintenance visit.  Technician Josh did a great job, answered all of my questions and made some recommendations for future consideration.
  
 
 
 
 
 
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 Jim Strickland 
 
21 October 2026
 
 
  
Job well done. Very polite, let me know everything he was going to do.
  
 
 
 
 
 
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 K BB 
 
21 October 2026
 
 
  
Mikel & Sunny were great to work with.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 amy deshaw 
 
21 October 2026
 
 
  
Felt very comfortable with these expert installers. They went above and beyond. Everything explained well.
  
 
 
 
 
 
 
 
 
 

 
  
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