2017?
The cost of an efficient furnace costs thousands of dollars. And for that price, it'll be prudent to get two or more companies for quotes to replace a unit lest you go with Costco's line of installed products and services. We think a vetted company in their choice list is adequate to consider a meeting (assuming the service is available in our area)
MM comfort systems' first visit seemed speculative. The salesperson, Bob Harrison did most of the information sharing.
Our meeting involved:
-looking at the existing unit
-measuring the space for new appliance(s)
-recommending unit(s) suitable to our needs
-getting a layout of the house
-identifying concerns such as sagging and poorly insulated ductwork, unclean vent hood
-checking the tonnage
-discussing SEER rating, brand, efficiency and
-giving us a quote.
The 2nd meeting adressed concerns regarding online reviews,consumer feedback, selecting a more efficient unit, more measuring, getting permits and finalizing the orders.
These scheduled meetings took 2+ hours each time. Bob Harrison didn't wear the high pressure of salesmanship but he was proud to inform us that his company is the best service provider in our area. The company employs a 'legion' of muscle and talent to replace a furnace; check electrical panel; add a heatpump, a thermostat..all of which requires proper installation (and eventually, regular maintenance).
About 5 people showed up within a week to assess a possible location, to replace and install a new furnace, check the electrical panel, add a heat pump and replace the thermostat. The project took 2 days. Quinn and Brian were our main guys. They were punctual and conducted themselves professionally. Their team was quite thorough, knowledgeable, provided a visual when the space seemed tight and more importantly, respected our privacy.
The last hour of the 2nd day is the testing of equipment. They walk you through an install checklist, hand you the permits and added literature you need to read for inspections to be scheduled by you and by their company…electrical first followed by mechanical (gas and ductwork)
Your city has building codes you need to follow and note that TIME is of the essence. (7 days being the magic number )
Inspection 1 electrical (the company handles the scheduling but you have to go online to check the date of your inspection -you will get an electrical work permit that has your permit number and authorization code to gain access; you can type messages as well)
Inspection 2 mechanical (this inspection is scheduled by you through your city's permit coordinator after you are done with the electrical inspection )
Finally, registering the new equipment online for updates and information pertaining to the units and additional warranties on qualifying equipment. (Registration within 60 days of installation )
Seems overwhelming at first but
anytime we have questions, Bob Harrison is a 'help' text message away.
From what we've seen, MM is a reputable company who will install units properly and offer a service contract for regular inspections and repairs.
We give our perfectionists 5 stars!
05/05/2026
We purchased an HVAC system from Home Comfort Alliance 9 years ago. The company continues to show quality service with yearly follow-ups..The service department crew( Sheryll, Linda) has done a great job communicating with us regarding membership dues and taking special requests re: technicians and schedules.
Having a technician we trust in our home is important. We request Devin Lawler annually because he is punctual, respectful of the property(wears disposable booties indoors) and knows the layout of the house. This year, Mr.Lawler provided us (after replacing the filter and checking the appliances) with an even more thorough reading for both furnace and heat pump. The list includes conditions of parts of the appliances…( coil, blower wheel, exhaust piping etc) Glad to know these parts are in good condition😅
HCA cares about us and we're especially pleased with their personalized service.