Heat Pump Repair in Auburn, WA
Ducted and ductless heat pump repair for Auburn, WA homes from our nearby Sumner headquarters: a $119 dispatch fee, a $72 diagnostic and a written price before any work.
Locally-owned since 1977 • Licensed, bonded and insured in Washington (WA Contractor Reg. #HOMECCA785BD) • NATE-certified technicians • Carrier Factory Authorized Dealer • Mitsubishi Electric Diamond Dealer
Heat pump repair in Auburn, WA, at a glance
Home Comfort Alliance repairs ducted and ductless heat pumps across Auburn, WA, from Lea Hill to Lakeland Hills, with upfront prices before any work begins. Our Sumner headquarters is the next city over, and the same team covers West Hill, Downtown Auburn and North Auburn. You pay a $119 dispatch fee and a $72 standard diagnostic, then approve a written repair price before the work.
Call (425) 645-0404. Our phones are answered and bookings are accepted 24/7, or use the form at the end of this page.
Dual fuel system and a gas smell? Leave the house first. Once you are outside, call 911 or Puget Sound Energy at 1-888-225-5773 (PSE gas leak steps). PSE supplies electricity and natural gas across Auburn.
What heat pump repair costs in Auburn
Our Auburn heat pump visits are priced the same way every time: published visit fees, then one written price for the repair you approve.
Our Auburn heat pump prices
| Home Comfort Alliance item | Price |
|---|---|
| Dispatch (trip) fee | $119 |
| Standard diagnostic | $72 |
| Deeper diagnostic (when needed) | $130 |
| After-hours fee (qualifying emergencies) | $330 |
| Heat pump tune-up, per piece of equipment | $230 ($180 for Home Comfort Club members) |
| Thermostat replacement | $299 to $1,840 |
Prices as of October 2026. One diagnostic fee applies per visit, standard or deeper.
Angi's Seattle estimate (May 2026) is a useful outside yardstick: heat pump repairs at $220 to $2,220, with compressor replacements at $900 to $2,900 (Angi Seattle HVAC repair costs). These are Angi's figures, not our price list.
Current offers: $50 Off Emergency No Heat Calls, $50 off HVAC service or repair and 10% Off Heat Pump Tune-Up (special offers; not combined with Club pricing). Larger repairs can be financed through Salal Credit Union or Synchrony, with plans from $179/month* and 0% interest options for qualifying customers (financing).
*Financing through Salal Credit Union or Synchrony, subject to credit approval. Rates, terms and monthly payments depend on the amount financed, the plan and your credit. 0% interest options are available to qualifying customers. See lender for full terms.
Get an estimateYou approve a written, upfront price before any work begins.
Before you call: five quick checks
- Make sure the thermostat is on HEAT with the set point above room temperature, and swap tired batteries.
- Check the air filter, or the washable filters inside each ductless head. A blocked filter can stop a heat pump.
- Look for a tripped breaker (reset it once only) and check that the outdoor disconnect is switched on.
- Walk around the outdoor unit. Clear leaves, snow, bark or stored items so it can breathe.
- On a mini-split, check the remote: heat mode, not dry or fan, and no timer running.
No luck? Call (425) 645-0404 with the brand, the system type and what the unit is doing.
Signs your heat pump needs repair
- Long runs of cold air from the vents or heads.
- An outdoor coil that stays iced over after defrost.
- The thermostat showing AUX or EM heat for hours in mild weather.
- The system turning on and off every few minutes.
- The house never reaching the set temperature.
- Humming with no fan, grinding, or loud clicks from the outdoor unit.
- Water dripping from an indoor unit or a ductless head.
Ice, defrost and emergency heat
A heat pump delivers steady, mild heat, so the air can feel lukewarm compared with a gas furnace. That alone is not a fault. Steam rising from the outdoor unit during a defrost cycle is normal, and so is thin frost that melts away.
Thick ice that stays on the coil, or ice on the top of the unit, is not normal. Common causes are a failed defrost board or sensor, a stopped outdoor fan or low refrigerant. Leave the ice alone, switch to emergency heat if you have it, and book a repair.
AUX heat is backup heat that helps in cold weather and during defrost; EM heat runs the backup only. AUX running most of a mild day, or a sudden jump in your bill, is worth a diagnostic.
Ductless and mini-split repair in Auburn
We repair all major brands of ducted and ductless heat pumps in Auburn, including units another company installed. Home Comfort Alliance is a Mitsubishi Electric Diamond Dealer and won Gensco's Ductless Excellence award for 2024 to 2025. Typical mini-split repairs are drain line clogs, fan motors, sensors, control boards and refrigerant leaks at the flare connections. See our ductless systems page for more.
The valley floor and the hills
Auburn sits partly on the valley floor and partly up on plateaus like Lea Hill and Lakeland Hills. Outdoor units in low, damp spots can collect more frost on cold mornings and run more defrost cycles, while units on open hillsides take more wind. Neither is a problem on its own. A heat pump that cannot keep up in either setting usually has a fault, a dirty coil or low refrigerant, and a diagnostic will show which.
How an Auburn heat pump repair visit works
- Call or send the form and choose a time window.
- A NATE-certified technician from our Sumner team tests the thermostat, electrical parts, defrost controls, fans, airflow and refrigerant pressures.
- You hear what failed and see a written price. Nothing starts until you say yes.
- After the repair, the system is run in heating and checked before the technician leaves.
Hours and after-hours help in Auburn
Our phones are answered and bookings are accepted 24/7. Heating and cooling technicians work during business hours and are available after hours for qualifying emergencies ($330 after-hours fee), such as a heat pump that has stopped heating in cold weather.
Business-hours visits run Monday to Friday, 8 AM to 5 PM, with same-day service when possible.
Repair or replace an Auburn heat pump?
Most faults are worth fixing. Replacement deserves a look when the system is old, the repair is large, or it uses R-22: R-22 units can still be serviced, but no new R-22 has been made since 2020 (EPA).
If you replace an out-of-warranty, centrally ducted, all-electric heat pump with a qualifying cold-climate model, PSE's upgrade rebate is $1,500, plus a $2,400 income-based Efficiency Boost. Ductless and dual fuel systems are not eligible (PSE upgrade rebate, October 2026). PSE's midstream discount of $300, $400 or $600 can apply at purchase on qualifying equipment. New outdoor units in Auburn also have to meet the City's zoning setbacks, which we plan for on every installation.
We always quote the repair first. For comparison, the instant quote gives a replacement range in about 30 seconds, estimates are free, and our cold-climate heat pump page explains the models PSE favors.
Permits and utilities in Auburn
- Utility: PSE supplies electricity and natural gas across Auburn, with Enumclaw Natural Gas in a small area. Neither offers a rebate for repairs or maintenance.
- Repairs: part-only repairs need no permit.
- Replacing a heat pump: a City of Auburn mechanical permit, applied for through MyBuildingPermit.com and issued before work begins (Permit Center 253-931-3090, option 2), plus an L&I electrical permit.
On the King and Pierce County sides of Auburn alike, we pull the required permits for every installation.
A recent Auburn visit: a dual fuel heat pump check-up
In August our technician did a Home Comfort Club maintenance visit on an Auburn dual fuel system: a heat pump paired with a gas furnace.
On the heat pump side he checked the filter, the indoor and outdoor coils, the condensate line and the line set insulation, measured compressor and fan amps and suction pressure, and compared superheat to the manufacturer's data plate. On the furnace side he tested the blower and inducer motors, ignitor, flame sensor, burners and pressure switch ports. The one item he flagged was surge protection: the furnace had none, while the heat pump's surge protector was still active, so he recommended adding one for the furnace.
Why Auburn homeowners call us
- A walk-in office at our Sumner headquarters, 1524 45th St E, Suite 102.
- Mitsubishi Electric Diamond Dealer, Carrier Factory Authorized Dealer and Lennox Premier Dealer.
- Written, upfront prices and NATE-certified technicians.
- Licensed, bonded and insured: WA Contractor Reg. #HOMECCA785BD and WA Electrical Contractor Lic. #HOMECCA782DC.
- BBB Accredited Business since 2002, Best Pick 2025 and 2026, locally owned since 1977.
- Yearly heat pump maintenance with the Home Comfort Club from $15 a month.
Where we repair heat pumps in Auburn
Our Sumner team repairs heat pumps in Lea Hill, Lakeland Hills, West Hill, Downtown Auburn and North Auburn. We also cover nearby Kent, Federal Way and Sumner.
Auburn heat pump repair FAQ
How much does heat pump repair cost in Auburn?
Every repair visit has a $119 dispatch (trip) fee and a diagnostic of $72 standard or $130 deeper. After-hours visits for qualifying emergencies add a $330 after-hours fee. You get a written price for the repair before any work begins. Angi's Seattle-area estimate is $220 to $2,220 (May 2026), which is a benchmark, not our price.
How much does it cost to service a heat pump?
A heat pump tune-up is $230 per piece of equipment, or $180 for Home Comfort Club members.
Why is my heat pump blowing cold air?
Lukewarm air is normal for a heat pump. Cold air for long periods can come from a defrost cycle, the thermostat setting, a reversing valve or low refrigerant from a leak. Check that the thermostat is on HEAT and the filter is clean, then call us.
Why is my heat pump covered in ice or steaming?
Steam and thin frost during defrost are normal. Ice that stays, or a solid block on the coil, points to a defrost control, sensor, fan or refrigerant problem. Do not chip it off; use emergency heat if you have it and book a repair.
What do emergency heat and aux heat mean?
Aux heat is backup heat that helps in cold weather or during defrost. EM heat runs only the backup. If AUX is on most of a mild day, or your bill jumps, have the system checked.
Why does my heat pump run but never reach the set temperature?
Low refrigerant from a leak, a dirty filter or coil, a failing outdoor fan or a system too small for the house are the usual causes. A diagnostic tells which one.
Can you come today or after hours?
Same-day service when possible. Our phones are answered and bookings are accepted 24/7; heating and cooling technicians work during business hours and are available after hours for qualifying emergencies, such as a heat pump that has stopped heating in cold weather ($330 after-hours fee).
Do you serve Lakeland Hills and the Pierce County side of Auburn?
Yes. Our Sumner team serves all of Auburn, including Lea Hill, Lakeland Hills, West Hill, Downtown Auburn and North Auburn.
Do you repair ductless mini-splits and brands you did not install?
Yes, all major brands, ducted and ductless. We are a Mitsubishi Electric Diamond Dealer, Carrier Factory Authorized Dealer and Lennox Premier Dealer.
Is it worth repairing an old heat pump?
That depends on the repair, the system's age and its refrigerant. R-22 systems can still be serviced, though no new R-22 has been made since 2020. We price the repair and tell you if replacement makes more sense; replacement estimates are free.
Do I need a permit for heat pump work in Auburn?
Part-only repairs need no permit. Replacing a heat pump needs a City of Auburn mechanical permit and an L&I electrical permit, and new outdoor units must meet the City's setback rules; we pull the required permits for every installation.
Is there a PSE rebate for heat pump repair?
No. PSE has no repair or maintenance rebate. Replacing an out-of-warranty ducted all-electric heat pump with a qualifying cold-climate model can earn $1,500 plus a $2,400 income-based Efficiency Boost (pse.com, October 2026).
Sources (checked October 2026): Angi, Seattle HVAC repair cost (May 2026); PSE heat pump to heat pump upgrade rebate; PSE midstream discounts; PSE, detect a gas leak; City of Auburn building services and permitting; EPA, R-22 phaseout questions; WA L&I, city electrical permits. Home Comfort Alliance prices as of October 2026.
Why Choose Home Comfort Alliance in Auburn?
Your Comfort is Our Promise
We promise...
Reliable heating, air conditioning, plumbing and electrical service, all from one trusted company.
To educate and guide you through your options so you’ll find the right solution at the right price.
Knowledgeable and respectful workers who ensure both your own comfort during the installation process, and lasting comfort from your home systems.
Outstanding service, communication, and follow-up, so your home is comfortable now and for years to come.
Book a heat pump repair in Auburn
Tell us what your heat pump is doing. A technician from our nearby Sumner headquarters will diagnose it and give you a written, upfront price before any work begins.
Request heat pump repair
Our team will call you to set up the visit. For no heat after hours, call (425) 645-0404.