Heat Pump Repair in Poulsbo, WA
Ducted and ductless heat pump repair across Poulsbo and North Kitsap, with posted visit fees and a written repair price before we start.
Locally-owned since 1977 • Licensed, bonded and insured in Washington (WA Contractor Reg. #HOMECCA785BD) • NATE-certified technicians • Carrier Factory Authorized Dealer • Mitsubishi Electric Diamond Dealer
Heat pump repair in Poulsbo, in short
Home Comfort Alliance repairs ducted and ductless heat pumps in Poulsbo, WA, from our Bremerton branch. You pay a $119 trip fee and a $72 standard diagnostic, then see the repair price in writing; we only start once you approve it.
Call (425) 645-0404 or send the form at the end of this page. Our phones are answered and bookings are accepted 24/7. Heating and cooling technicians work during business hours and are available after hours for qualifying emergencies ($330 after-hours fee). A heat pump that has stopped heating counts as a qualifying emergency.
Heat pump repair prices
| Item | Home Comfort Alliance price |
|---|---|
| Dispatch (trip) fee | $119 |
| Standard diagnostic | $72 |
| Deeper diagnostic (refrigerant leaks, intermittent faults) | $130 |
| After-hours fee, qualifying emergencies only | $330 |
| Thermostat replacement | $299 to $1,840 |
| Heat pump tune-up, per piece of equipment | $230, or $180 for Home Comfort Club members |
Prices as of October 2026. One diagnostic level per visit.
Benchmark, not our price: Angi's Seattle-area data shows heat pump repairs from $220 to $2,220 (May 2026, Angi). Small electrical parts sit at the low end; compressors, reversing valves and coil leaks at the high end.
Offers this season: $50 off HVAC service or repair or 10% Off Heat Pump Tune-Up (special offers; not combined with Club pricing). Financing through Salal Credit Union or Synchrony starts at $179/month* (financing).
*Financing through Salal Credit Union or Synchrony, subject to credit approval. Rates, terms and monthly payments depend on the amount financed, the plan and your credit. 0% interest options are available to qualifying customers. See lender for full terms.
Get an estimateA written, upfront price before any work begins.
Try these before booking
- Make sure the thermostat is on HEAT or AUTO and the setting is a few degrees above the room. On a ductless system, check the remote's mode and batteries.
- Check both breakers: one for the outdoor unit and one for the indoor air handler or heads. Many outdoor units also have a disconnect box on the wall.
- Replace a dirty filter, or rinse the washable filters behind the front panel of a ductless head.
- Clear leaves, blackberry vines and snow from around the outdoor unit; it needs open space to pull in air.
- Frost on the coil is normal in cold, damp weather. Let a defrost cycle finish (often a few minutes of steam and a quiet fan) before deciding something is wrong. Do not chip ice off the coil.
Signs your heat pump needs repair
- Lukewarm or cold air in heating mode while the outdoor unit runs.
- A thick ice block on the outdoor coil that stays after a defrost cycle.
- Auxiliary or emergency heat showing on the thermostat for hours, with a PSE bill to match.
- The outdoor fan spins but the compressor will not start, or it starts and trips the breaker.
- Grinding, rattling or loud buzzing from the outdoor unit.
- A ductless head that blinks an error code or drips water down the wall.
Units on the water side of Liberty Bay and on the Hood Canal side of North Kitsap see salt air and long wet spells, so corroded contactors, fan motors and coil fins are common finds here.
What we usually find and fix
| Problem | What we check | Typical fix |
|---|---|---|
| Will not heat, outdoor unit silent | Contactor, capacitor, control voltage, breaker | Replace the failed electrical part |
| Blows cool air, runs constantly | Refrigerant pressures, reversing valve, airflow | Repair the leak or valve; charge to the manufacturer's spec |
| Ice that will not clear | Defrost board, sensor, outdoor fan | Replace the defrost control or sensor |
| Ductless head error code | Board, thermistors, communication wiring | Replace the faulty sensor or board, often under the parts warranty |
| Water from the indoor unit | Condensate pan, drain line, pump | Clear or replace the drain or pump |
Older systems that use R-22 refrigerant are costly to recharge because new R-22 is no longer produced (EPA guidance); on those, we give you a replacement price next to the repair price.
Ducted and ductless heat pump repair
Ducted heat pumps pair an outdoor unit with an indoor air handler or furnace and move heat through your ducts. Ductless systems use wall, ceiling or floor heads with no ducts. We repair both, including Mitsubishi Electric systems (Home Comfort Alliance is a Mitsubishi Electric Diamond Dealer) and Carrier systems (Carrier Factory Authorized Dealer). If your heat pump backs up a gas furnace, our technician checks both halves of the system on the same visit.
Repair or replace your heat pump?
Repairs make sense on most heat pumps under about 10 years old, especially when the manufacturer's parts warranty still covers the part. Compare replacement when the unit is 12 to 15 years old, uses R-22, needs a compressor, or has needed several repairs in a short time.
Replacing an out-of-warranty, centrally ducted all-electric heat pump with a qualifying cold-climate model can earn PSE's $1,500 heat pump upgrade rebate, plus a $2,400 Efficiency Boost for income-qualified homes; ductless and dual fuel systems are excluded (PSE upgrade rebate). If your equipment qualifies, PSE's instant discount ($300, $400 or $600 by efficiency tier) comes straight off your invoice (PSE instant discounts); we check which option pays you the most. Home Comfort Alliance is a PSE Trade Ally. There is no rebate for repairs.
Replacement estimates are free, and new installations come with a 3-year Comfort Shield labor warranty on new installations, kept active with yearly maintenance. First-year maintenance is included. Heat pump installation in Poulsbo.
Permits and utilities in Poulsbo
Puget Sound Energy supplies Poulsbo's electricity, so PSE runs the heat pump rebates here. A heat pump replacement inside city limits needs a City of Poulsbo mechanical permit; outside city limits, Kitsap County issues it, and the county exempts appliance repair. Electrical permits come from Washington L&I. For a repair that changes part of the system in the city, we confirm with the Poulsbo Building Department first, and we pull the required permits for every installation.
A recent Poulsbo repair: a ductless heat pump that stopped heating
In May a Poulsbo homeowner called because their Mitsubishi ductless heat pump, about four years old, was not producing heat. Our technician traced the fault to either the control board or the discharge temperature sensor.
Mitsubishi recommends replacing both together, and both parts were still under the manufacturer's parts warranty, which runs to 2036 on this system. The homeowner approved the labor estimate, and the parts were ordered from the factory for the return visit.
From our May 2026 service records; customer details are kept private.
Why Poulsbo homeowners choose us for heat pump repair
- Posted visit fees and a written repair price before any work.
- NATE-certified technicians from our Bremerton branch; TrustAnalytica Top 10 HVAC Contractor 2026, Bremerton.
- Mitsubishi Electric Diamond Dealer, Carrier Factory Authorized Dealer, Lennox Premier Dealer and Quilt dealer; all major brands serviced.
- PSE Trade Ally, so we can tell you which PSE rebate fits a replacement.
- Licensed, bonded and insured in Washington (WA Contractor Reg. #HOMECCA785BD, WA Electrical Contractor Lic. #HOMECCA782DC).
- Locally owned since 1977.
Where we repair heat pumps around Poulsbo
We repair heat pumps throughout Poulsbo, ZIP 98370, including Downtown Poulsbo, Poulsbo Place and Olhava, and in nearby Lemolo and Suquamish. Gas furnace trouble instead? See furnace repair in Poulsbo, or every service we offer on the Poulsbo services page.
Poulsbo heat pump repair FAQ
How much does heat pump repair cost in Poulsbo?
A repair visit carries a $119 dispatch (trip) fee plus a $72 standard diagnostic, or $130 for a deeper one; qualifying after-hours emergencies add a $330 after-hours fee. You get a written repair price before any work begins. For context, Angi lists Seattle-area heat pump repairs at $220 to $2,220 (May 2026); that is not our price.
Why is my heat pump blowing cold air in heating mode?
It may be in a defrost cycle, which is normal for a few minutes. If it keeps going, common causes are low refrigerant from a leak, a stuck reversing valve, a failed outdoor fan or capacitor, or a dirty filter cutting airflow.
Is ice on my heat pump normal?
A light coat of frost in cold, damp weather is normal, and the unit melts it off in a defrost cycle. A solid block of ice that stays, or ice on the top of the unit, means the defrost control, a sensor, the outdoor fan or the refrigerant charge needs checking. Do not chip the ice off.
Can you come the same day?
Same-day service when possible. Our phones are answered and bookings are accepted 24/7. Heating and cooling technicians work during business hours and are available after hours for qualifying emergencies ($330 after-hours fee). A heat pump that has stopped heating is a qualifying emergency.
Do you repair ductless heat pumps?
Yes. We repair ductless and ducted heat pumps of all major brands, and Home Comfort Alliance is a Mitsubishi Electric Diamond Dealer.
Why is my auxiliary heat on all the time?
Auxiliary or emergency heat uses electric resistance strips and costs much more to run. It stays on when the heat pump cannot keep up because of a fault, low refrigerant, a defrost problem or a thermostat setup issue. It is worth a diagnostic before the next PSE bill.
Should I repair or replace my heat pump?
Repair is usually right on a heat pump under about 10 years old. Compare a free replacement estimate when it is 12 to 15 years old, uses R-22, needs a compressor, or keeps breaking down.
Is there a PSE rebate for heat pump repair?
No. PSE pays $1,500, plus a $2,400 Efficiency Boost for income-qualified homes, when an out-of-warranty, centrally ducted all-electric heat pump is replaced with a qualifying model through a Trade Ally such as Home Comfort Alliance. Ductless and dual fuel are excluded. Qualifying new equipment can also get PSE's instant discount of $300, $400 or $600.
Do I need a permit for heat pump repair in Poulsbo?
A replacement inside city limits needs a City of Poulsbo mechanical permit, and outside city limits a Kitsap County permit; Kitsap County exempts appliance repair. For a repair in the city that changes part of the system, we check with the Poulsbo Building Department first.
How often should a heat pump be serviced?
Once a year. A heat pump tune-up is $230 per piece of equipment, or $180 for Home Comfort Club members.
Is Home Comfort Alliance licensed?
Yes. WA Contractor Reg. #HOMECCA785BD and WA Electrical Contractor Lic. #HOMECCA782DC, licensed, bonded and insured in Washington, with NATE-certified technicians. Locally owned since 1977.
Why Choose Home Comfort Alliance in Poulsbo?
Your Comfort is Our Promise
Reliable heating, air conditioning, plumbing and electrical service, all from one trusted company.
To educate and guide you through your options so you’ll find the right solution at the right price.
Knowledgeable and respectful workers who ensure both your own comfort during the installation process, and lasting comfort from your home systems.
Outstanding service, communication, and follow-up, so your home is comfortable now and for years to come.
Book a heat pump repair in Poulsbo
Tell us what the heat pump is doing, and a technician from our Bremerton branch will diagnose it and give you the repair price in writing before starting.
Request heat pump repair
We will call you to set up the visit. For no heat after hours, call (425) 645-0404.