Home Comfort Alliance SMS Privacy Policy

SMS Privacy Disclaimer

Home Comfort Alliance values your privacy and is committed to safeguarding your personal information.

• No Sharing of Information: Your phone number and SMS opt-in data will never be sold, rented, or shared with any third parties for marketing purposes.

• Exclusive Use: Your information is used solely for delivering service-related messages, such as appointment confirmations, reminders, and special offers directly related to our services.

• Secure Handling: We employ robust security measures to protect your personal information and ensure compliance with all applicable regulations.

If have questions, email us privacy@homecomfortalliance.com.

Messaging Terms & Conditions

You agree to receive informational messages (appointment reminders, account notifications, etc.) from Home Comfort Alliance. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at privacy@homecomfortalliance.com. You can opt-out at any time by replying STOP.

What information do we collect?

By opting into SMS communications from Home Comfort Alliance, you consent to the collection and storage of the following information:

• Phone Number: Used exclusively for delivering SMS updates, service reminders, and promotional offers related to Home Comfort Alliance services.
• Message Content: Any text or responses you send to us via SMS.
• Interaction Data: Information about message delivery, status (e.g., delivered, read), and engagement metrics.
• Preferences: Any preferences you communicate to us through SMS interactions.

Purpose of Collection:

We collect and store this information to:

• Provide timely updates, appointment reminders, and service notifications.
• Send promotional offers directly relevant to the services we provide.
• Analyze SMS engagement to improve our communications and customer service. 

Opt-Out Instructions:

You can opt out of receiving messages at any time by texting “STOP” to (425) 616-1196.

After opting out, you will no longer receive any messages from Home Comfort Alliance. For further assistance, contact customer care using the contact methods below.

Customer Care Contact Information:

If you need assistance or have questions about our messaging services, you can:

• Text “HELP” to (425) 616-1196 for automated support.
• Email us at privacy@homecomfortalliance.com for direct assistance.
• Call us at (833) 272-0183 for further inquiries.

Contact us at privacy@homecomfortalliance.com

Data Security and Retention:

We store your information securely and retain it only for as long as necessary to fulfill the purposes outlined in this section or as required by law.

Consent Acknowledgment:

By providing your phone number and opting into SMS communications, you confirm your understanding and agreement to the terms outlined in this section of our privacy policy.

Our Commitment to Privacy

At HCA, we understand the importance of maintaining your privacy. We adhere strictly to the CTIA messaging guidelines and relevant regulations to ensure a transparent and secure experience for our consumers.

Compliance with 10DLC A2P SMS Messaging Regulations

2.1 Third-Party Data Sharing

HCA does not rent, sell, or share your personal information with any third parties without your explicit consent. Our partnerships with affiliates and third parties are established under strict data privacy practices to ensure compliance with legal obligations.

2.2 Code of Conduct for Carriers

We follow the guidelines set forth by telecommunications carriers, which include:

Clear Calls-to-Action: Each SMS campaign will feature a clear and conspicuous Call-to-Action (CTA), ensuring you understand the nature and purpose of the messaging. The CTA includes:

• A description of the program or product.
• The telephone number(s) or short code(s) from which messages will originate.
• The identity of the organization represented.
• Clear language about opt-in mechanisms and any associated fees.
• Information on how to opt out and access our privacy policy.

Consumer Opt-In: Messages are only sent after you have explicitly opted in. We support various opt-in methods, including:

• Enter your phone number through our website.
• Clicking a button on our mobile site.
• Sending a message with a designated keyword from your mobile device.

Signing up at a point-of-sale (POS) or via homecomfortalliance.com.

2.3 Confirming Opt-In for Recurring Messages

For campaigns that involve recurring messages, we will send you a confirmation message detailing:

• The program name or product description.
• Customer care contact information.
• Instructions for opting out.
• The frequency of messages and any applicable fees.

2.4 Consumer Opt-Out Rights

We prioritize your ability to choose whether to receive messages:

• You can opt out easily via text, email, or phone.
• A final confirmation message will be sent once your opt-out request is processed, ensuring that you will no longer receive messages. We will accept standardized “STOP” commands and natural language requests (e.g., “unsubscribe”) without any restrictions.

2.5 Maintaining Consumer Information

To ensure accuracy and respect consumer choices, HCA retains records of all opt-in and opt-out requests. We actively manage these lists to prevent unwanted messages. Our protocols include:

• Regular updates to our systems to remove deactivated phone numbers.
• Documentation of consent acquisition, including timestamps and the specific campaign for which consent was provided.

3. Privacy and Security Measures

HCA implements robust measures to safeguard your personal information. Here’s how we protect your data:

3.1 Clear and Accessible Privacy Policy

We maintain a readily accessible privacy policy that outlines our data collection, usage, and sharing practices. This policy is referenced in all our communications, ensuring you can easily find it and understand your rights.

3.2 Security Controls

We employ a comprehensive range of physical, administrative, and technical security measures to protect your information against unauthorized access and disclosure. Regular audits and monitoring help us maintain these security standards.

3.3 Risk Assessments

Regular risk assessments are conducted to identify and address vulnerabilities in our messaging campaigns. We stay proactive in safeguarding your data, adhering to best practices for messaging security.

4. Content Guidelines

HCA is dedicated to responsible messaging practices, which are guided by the following principles:

4.1 Prevention of Unlawful Activities

We implement measures to prevent unlawful or deceptive content in our messaging:

• Monitoring and filtering messages to eliminate spam and phishing attempts.
• Ensuring compliance with the Federal Trade Commission’s Truth-In-Advertising rules.

4.2 Transparency in Links and Contacts

When including links in our messages, we ensure they do not conceal our identity. All links will clearly indicate the site owners and include contact information for transparency.

4.3 Authentication for Non-Consumer Messaging

Our processes for enabling non-consumer messaging include strict authentication and validation procedures to ensure compliance with telecommunications regulations.

5. Your Rights and Choices

At HCA, we respect your rights concerning your personal information:

• You can request access to your data, request corrections, or ask for deletion of your data under applicable laws.
• We also provide details on how to contact our customer service for any inquiries related to your privacy and data rights.

6. Changes to This Privacy Policy

HCA may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting a prominent notice on our website or through direct communication. Please review this Privacy Policy periodically for the latest information on our privacy practices.

7. Contact

If you have any questions or concerns about this Privacy Policy, our practices, or your rights regarding your personal information, please email us at privacy@homecomfortalliance.com. We are committed to addressing your concerns promptly and appreciate your trust in us. By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms Thank you for choosing Home Comfort Alliance as your provider for home comfort solutions!