Locally-owned since 1977 • Licensed, bonded and insured in Washington (WA Contractor Reg. #HOMECCA785BD) • WA Electrical Contractor Lic. #HOMECCA782DC • NATE-certified technicians • Carrier Factory Authorized Dealer • Mitsubishi Electric Diamond Dealer • Lennox Premier Dealer
Heat pump repair in Edmonds from our Everett team
Home Comfort Alliance repairs ducted heat pumps, ductless mini-splits and hybrid systems across Edmonds from our Everett branch. A visit starts with a $119 dispatch fee, and diagnostics are $72 or $130. You get an upfront price before any work begins. After hours, a heat pump that has stopped heating is a qualifying emergency, with a $330 after-hours dispatch fee instead of the $119.
Our trucks are fully stocked, so most repairs can be handled on the spot. The full service is described on our heat pump repair page.
Is it broken or just defrosting?
In cold, damp Edmonds weather, a heat pump pauses heating every so often to melt frost off its outdoor coil. You may see a cloud of steam and hear a whoosh; that is normal. Trane says its demand defrost usually lasts 3 to 5 minutes (Trane), and ductless units can take 5 to 15 minutes, per the Northwest Ductless Heat Pump Project.
It needs a repair when the unit stays covered in ice, defrosts over and over, or the house keeps getting colder (heat pump frozen or defrosting).
Common heat pump problems we fix in Edmonds
| What you notice | Usual cause | What we do |
|---|---|---|
| Mini-split runs but doesn't heat (or cool) | Low refrigerant from a leak | Check pressures and temperatures, recharge, and search for the leak; we don't just top it off |
| Cool air in heat mode | Low refrigerant, reversing valve, or defrost stuck on | Leak check and repair; the Department of Energy says to leak-check at each service call (energy.gov) |
| Outdoor unit iced solid | Defrost sensor or control, low charge, blocked airflow | Test the defrost system and the charge |
| AUX or EM HEAT on all the time | Failing compressor, low charge, thermostat or lockout settings | Find why the heat pump isn't carrying the load and set the aux lockout correctly |
| Blinking lights or an error code (ductless) | Sensor or communication fault | Read the code and repair the fault |
| Water leaking indoors (ductless) | Clogged condensate line | Clear and test the drain (mini-split repair) |
| Outdoor fan or compressor won't start | Capacitor, contactor or fan motor | Replace the failed part |
| Breaker trips | Electrical fault, failing compressor, or strip heat | Electrical diagnosis under our WA electrical license |
| Thermostat not calling for heat | Thermostat or wiring | Thermostat replacement is $299 to $1,840 when needed |
Signs your Edmonds heat pump needs a repair
- Ice on the outdoor unit that stays
- Weak or cool air from the vents or indoor heads
- AUX or EM heat on most of the day
- Short cycling, or running nonstop while the house stays cool
- Grinding, buzzing or rattling from either unit
- Water dripping from a ductless head
- A sudden jump in your Snohomish PUD bill
Quick checks before you call
- Thermostat on HEAT, not COOL or EM.
- Both breakers on, for the indoor and the outdoor unit.
- The filter is clean.
- The outdoor unit is clear of leaves and snow, with nothing stacked against it.
- Ductless: fresh remote batteries and the right mode.
Don't chip ice off the coil or pour hot water on it; that can damage the fins and the coil.
What a heat pump repair visit costs in Edmonds
| Service | Price |
|---|---|
| Dispatch fee (repair visit) | $119 |
| Standard diagnostic | $72 |
| Deeper diagnostic | $130 |
| After-hours dispatch, qualifying emergencies | $330, instead of the $119 |
| Thermostat replacement | $299 to $1,840 |
Prices as of September 2026; heat pump tune-up prices as of November 2026. Dispatch and diagnostic fees are listed separately and are not added together into one price. More detail: what heat pump repairs cost.
Before any repair starts, you get an upfront price for it.
Heat pump tune-ups
A heat pump tune-up is $308 to $399, depending on the type of system, or from $240 for Home Comfort Club members. A 1 to 2 head ductless heat pump tune-up is $230, or $180 for members (heat pump maintenance).
National estimate, not our price: Angi reports heat pump repairs average about $410, with a typical range of $161 to $661 (Angi, 2026 data, read Nov 2026).
Ask about our current offer, $50 off HVAC service or repair (special offers). On the $30 a month Home Comfort Club, members get 10% off repairs. That member pricing doesn't apply to dispatch fees, diagnostic time or after-hours charges, and it can't be combined with other offers.
Financing through Salal Credit Union or Synchrony starts at $179/month* (financing).
*Financing through Salal Credit Union or Synchrony, subject to credit approval. Rates, terms and monthly payments depend on the amount financed, the plan and your credit. 0% interest options are available to qualifying customers. See lender for full terms.
Get an estimateA comfort advisor will call you to set up your visit.
Heat pump stopped heating after hours?
Our heating technicians work business hours, and after hours they take qualifying HVAC emergencies, such as a heat pump that has stopped heating in cold weather or a system giving off burning or electrical smells. Those calls have a $330 after-hours dispatch fee instead of the $119, on any day except holidays when we are closed (emergency heat pump repair).
If your system has backup heat, switch the thermostat to EM or AUX heat to keep the house warm until we arrive.
Ductless and hybrid heat pumps in Edmonds
Ductless mini-split repair
We're a Mitsubishi Electric Diamond Dealer and we service all major brands of ductless heat pumps. The usual faults are low refrigerant, blinking error codes, clogged drain lines and dirty indoor coils (ductless mini-split repair).
Hybrid systems (heat pump plus gas furnace)
In a hybrid system the gas furnace takes over in deep cold. When it doesn't switch over, the outdoor sensor or the thermostat setup is often the cause. The furnace side gets the same care as any furnace repair, including a carbon monoxide check on gas repairs (furnace repair in Edmonds).
If you smell gas near the furnace, leave the house first, then call 911 and Puget Sound Energy at 1-888-225-5773, and call us once it is safe.
Should you repair or replace your Edmonds heat pump?
Repair usually makes sense when the heat pump is younger and one part has failed. Replacement is worth pricing when it is older, uses R-22 refrigerant, needs refrigerant again and again, or the compressor has failed on an older unit. Our technician gives you both options with upfront prices, and replacement estimates are free.
See heat pump replacement in Edmonds, our heat pump replacement guide and heat pump repair vs replace, or start with an instant HVAC quote.
Edmonds homes get electricity from Snohomish County PUD. The PUD pays $1,800 or $2,500 for a qualifying ducted heat pump when electric heat is the main heat, through a PUD registered contractor. Its page does not say whether replacing an existing heat pump qualifies, so we check with the PUD before quoting (snopud.com, Nov 2026). Home Comfort Alliance is on Snohomish PUD's registered contractor list (Snohomish PUD rebates).
Edmonds weather and your heat pump
Damp cold close to 32 degrees is when frost builds fastest and defrost runs most, which is a lot of an Edmonds winter. Short freezes like the January 2024 cold snap are when a heat pump that is low on refrigerant or has a weak compressor shows it, usually as AUX heat running all day.
Outdoor units near the waterfront and under big evergreens collect needles and grime on the coil, which cuts airflow. Keep a clear space around the unit and have the coil cleaned at a tune-up.
Edmonds utilities and permits
| What | Who | Contact |
|---|---|---|
| Electricity and rebate questions | Snohomish County PUD | (877) 783-1000; Energy Hotline 425-783-1700 |
| Natural gas (hybrid systems) | Puget Sound Energy | 1-888-225-5773 |
| Mechanical permits (heat pump replacement) | City of Edmonds Building Division (applications through My Building Permit) | 425-771-0220 |
| Electrical permits | Washington L&I | lni.wa.gov |
| Esperance addresses | Snohomish County Planning and Development Services | snohomishcountywa.gov |
A capacitor, contactor, sensor or board swap is a repair on the same equipment. A replacement heat pump needs a City of Edmonds mechanical permit, which we pull, as we do for every installation. If a repair ever needs a permit, you hear it from us before work starts (My Building Permit).
How a heat pump repair visit works in Edmonds
- Book by phone at (425) 645-0404 or online. We ask whether it is ducted, ductless or hybrid, how old it is and what it is doing.
- A technician from our Everett branch arrives and checks the outdoor unit, the indoor unit or heads, the thermostat and the filter.
- Diagnosis: $72 standard or $130 deeper, for intermittent or multi-part faults.
- You get an upfront price before any work begins.
- We repair it, often on the spot from a stocked truck.
- Before we leave, we run a full heating cycle and check that defrost works.
A recent Edmonds heat pump repair
In mid-September 2026 an Edmonds homeowner called because their Mitsubishi mini-split was running but not heating, and it had struggled to cool all summer. Our technician's gauges showed pressures far below normal, and there was no temperature difference between the air going into the indoor head and the air coming out.
The technician weighed in the full factory charge of R-410A refrigerant (8 lb 13 oz) with leak dye, and the supply air came back to a 31 degree difference. Refrigerant only runs low through a leak, so a leak search with the dye followed in early November.
Where we repair heat pumps in Edmonds
Our Everett technicians repair heat pumps and ductless systems in every part of Edmonds: Perrinville and Westgate, Five Corners, Downtown Edmonds and nearby Esperance, across ZIP codes 98020 and 98026. Renters: Renting? We can book the visit when you're the one paying for it; otherwise we'll take your landlord's details and call them.
Also nearby: heat pump repair in Lynnwood, heat pump repair in Everett and heat pump repair in Bothell. See all our work in Edmonds.
Why Edmonds homeowners call Home Comfort Alliance for heat pump repair
- Mitsubishi Electric Diamond Dealer, Carrier Factory Authorized Dealer and Lennox Premier Dealer; we service all major brands
- Gensco (Mitsubishi Electric distributor) Ducted, Ductless and Multi-Zone Excellence awards, 2024 to 2025
- NATE-certified technicians and published fees
- Our own electrical license (WA Electrical Contractor Lic. #HOMECCA782DC) for breaker and wiring faults
- On Snohomish PUD's registered contractor list
- Licensed, bonded and insured in Washington (WA Contractor Reg. #HOMECCA785BD); BBB Accredited Business since 2002 (ID 27027479)
- Serving Edmonds from our Everett branch, since 1977
Edmonds heat pump repair FAQ
Who repairs heat pumps in Edmonds?
Home Comfort Alliance repairs ducted heat pumps, ductless mini-splits and hybrid systems across Edmonds from our Everett branch. Call (425) 645-0404 or book online. We service all major brands and are a Mitsubishi Electric Diamond Dealer.
What does a heat pump repair visit cost in Edmonds?
The visit has a $119 dispatch fee, and the diagnostic is $72 standard or $130 for a deeper look at intermittent faults. Before any repair, you get an upfront price for it.
Why is my heat pump covered in ice?
A light frost that clears every so often is normal; the heat pump runs a defrost cycle, and you may see steam. If the outdoor unit stays covered in ice or defrosts over and over, the defrost control, a sensor, low refrigerant or blocked airflow is the usual cause, and it needs a repair visit.
What does AUX or EM heat mean on my thermostat?
AUX means backup heat is helping the heat pump, which is normal during defrost and in deep cold. If AUX is on most of the day in mild weather, the heat pump isn't carrying the load and should be checked. EM heat is backup heat you switch on yourself when the heat pump has stopped working.
Can I get heat pump repair after hours in Edmonds?
Yes, when your heat pump has stopped heating or another qualifying HVAC emergency happens. After hours, there is a $330 after-hours dispatch fee instead of the $119, any day except holidays when we are closed.
Why is my mini-split running but not heating?
The most common cause is low refrigerant from a leak, which also makes it struggle to cool in summer. A dirty filter, a blocked outdoor unit or a sensor fault can do the same. A technician checks pressures and temperatures, recharges the system and looks for the leak.
Should I repair or replace my heat pump?
Repair usually makes sense for a younger heat pump with one failed part. Replacement is worth pricing when it is older, uses R-22 refrigerant, keeps losing refrigerant or has a failed compressor. Our technician gives you both options with upfront prices, and replacement estimates are free.
Is there a Snohomish PUD rebate if I replace my heat pump?
The PUD pays $1,800 or $2,500 for a qualifying ducted heat pump in homes where electric heat is the main heat. Its page does not say whether replacing an existing heat pump qualifies, so we check with the PUD before quoting. Repairs do not get rebates. (Amounts read on snopud.com, November 2026.)
Sources: Trane, heat pump defrost cycle; Northwest Ductless Heat Pump Project homeowner guide; energy.gov, air-source heat pumps; Snohomish PUD heating rebates; City of Edmonds Building Division; Angi, heat pump repair cost; all read November 2026.
Why Choose Home Comfort Alliance in Edmonds?
Your Comfort is Our Promise
Reliable heating, air conditioning, plumbing and electrical service, all from one trusted company.
To educate and guide you through your options so you’ll find the right solution at the right price.
Knowledgeable and respectful workers who ensure both your own comfort during the installation process, and lasting comfort from your home systems.
Outstanding service, communication, and follow-up, so your home is comfortable now and for years to come.
Book a heat pump repair in Edmonds
Tell us what your heat pump is doing and our Everett branch will set up the visit.
Get an estimate
We will call you to set up the visit.