Heat Pump Repair in Bothell, WA
Ducted and ductless heat pump repair across Bothell, on both sides of the county line, from our Redmond team: a $119 dispatch fee, a $72 diagnostic and a written price before any work.
Locally-owned since 1977 • Licensed, bonded and insured in Washington (WA Contractor Reg. #HOMECCA785BD) • NATE-certified technicians • Carrier Factory Authorized Dealer • Mitsubishi Electric Diamond Dealer
Heat pump repair in Bothell, WA, at a glance
Home Comfort Alliance repairs ducted and ductless heat pumps across Bothell, WA, on both the King County and Snohomish County sides, with upfront prices before any work begins. Our Redmond team covers Canyon Park, North Creek, Thrasher's Corner, Norway Hill and Maywood/Beckstrom Hill. A visit is a $119 dispatch fee and a $72 standard diagnostic, and you approve a written repair price first.
Call (425) 645-0404. Our phones are answered and bookings are accepted 24/7, or send the form at the end of the page.
Dual fuel home and a gas smell? Go outside first. Then call 911 or Puget Sound Energy, which supplies natural gas across Bothell, at 1-888-225-5773 (PSE gas leak steps).
Heat pump repair prices in Bothell
Bothell heat pump repairs follow our published fee list. The technician diagnoses the fault, then gives you one written price.
Our Bothell heat pump prices
| Home Comfort Alliance item | Price |
|---|---|
| Dispatch (trip) fee | $119 |
| Standard diagnostic | $72 |
| Deeper diagnostic (when needed) | $130 |
| After-hours fee (qualifying emergencies) | $330 |
| Heat pump tune-up, per piece of equipment | $230 ($180 for Home Comfort Club members) |
| Thermostat replacement | $299 to $1,840 |
Prices as of October 2026. The two diagnostic fees are either-or.
As a regional benchmark, Angi's Seattle estimate (May 2026) puts heat pump repairs at $220 to $2,220, with capacitors at $110 to $280 (Angi Seattle HVAC repair costs). Those are Angi's figures, not our prices.
Current offers: $50 Off Emergency No Heat Calls, $50 off HVAC service or repair and 10% Off Heat Pump Tune-Up (special offers; not combined with Club pricing). Larger repairs can be financed through Salal Credit Union or Synchrony, with plans from $179/month* and 0% interest options for qualifying customers (financing).
*Financing through Salal Credit Union or Synchrony, subject to credit approval. Rates, terms and monthly payments depend on the amount financed, the plan and your credit. 0% interest options are available to qualifying customers. See lender for full terms.
Get an estimateYou approve a written, upfront price before any work begins.
Five checks before you book
- Thermostat set to HEAT, above the room temperature, with working batteries.
- A clean filter at the air handler, or clean mesh filters in each ductless head.
- No tripped breaker, and the outdoor disconnect turned on.
- Nothing blocking the outdoor unit: leaves, snow, bins or shrubs.
- Ductless remote in heat mode, with no timer or dry mode set.
Still not heating? Call (425) 645-0404.
Signs your heat pump needs repair
- Cold air for long stretches instead of steady mild heat.
- Ice on the outdoor coil that does not clear.
- AUX or EM heat on for hours when it is not very cold.
- The system starts and stops every few minutes.
- Loud buzzing, grinding or a fan that will not spin.
- Water leaking indoors, or a breaker that keeps tripping.
Works in summer, fails in winter?
It is a common Bothell complaint: the heat pump cooled fine in August, then struggles in November. Heating uses parts that cooling barely touches, such as the reversing valve and the defrost controls. A small refrigerant leak also tends to show up first in cold weather, when the system needs its full charge. A diagnostic narrows it down quickly.
Ice, defrost and emergency heat
Lukewarm air from a heat pump is normal. So are thin frost that melts in a defrost cycle and a little steam while it defrosts. A heavy block of ice that stays, or a unit that stops heating, points to a defrost board or sensor, the outdoor fan or low refrigerant. Leave the ice alone and switch to emergency heat if you have it.
AUX heat backs up the heat pump in cold weather and during defrost; EM heat runs the backup only. If AUX is on most of a mild day, or your bill climbs, book a check.
Ductless and dual fuel systems
We repair all major brands of ductless mini-splits and ducted heat pumps, including systems we did not install. Home Comfort Alliance is a Mitsubishi Electric Diamond Dealer and won Gensco's Ductless Excellence award for 2024 to 2025 (ductless systems).
Many Bothell homes run a dual fuel system: a heat pump paired with a gas furnace that takes over in colder weather. We service both halves in one visit. If the furnace side is the problem, see furnace repair in Bothell, or read how dual fuel heat pumps work.
How a Bothell heat pump repair visit works
- Book by phone or online and choose a time window.
- A NATE-certified technician from our Redmond team tests the controls, electrical parts, defrost system, fans, airflow and refrigerant pressures.
- You get the cause and a written price. Work begins only with your approval.
- The technician tests the system in heating after the repair, and checks the furnace hand-off on dual fuel systems.
Hours and after-hours heat pump help
Our phones are answered and bookings are accepted 24/7. Heating and cooling technicians work during business hours and are available after hours for qualifying emergencies ($330 after-hours fee), such as a heat pump that has stopped heating in cold weather.
Business-hours visits run Monday to Friday, 8 AM to 5 PM, with same-day service when possible.
Repair or replace on each side of the county line
Bothell's electricity is split: PSE serves the King County side and Snohomish County PUD serves the Snohomish County side, while PSE supplies gas citywide. That matters only if you replace, because no utility pays toward repairs.
| Your electric utility | Replacement incentive (October 2026) |
|---|---|
| PSE (King County side) | $1,500 upgrade rebate plus a $2,400 income-based Efficiency Boost for replacing an out-of-warranty, ducted, all-electric heat pump with a qualifying cold-climate model (ductless and dual fuel excluded); midstream discount of $300, $400 or $600 on qualifying equipment |
| Snohomish County PUD (Snohomish County side) | The PUD lists heat pump rebates for electrically heated homes ($1,800 ducted conversion, $2,500 inverter-driven). Whether replacing an existing heat pump qualifies is not stated, so ask us and we will check with the PUD for your home. |
R-22 systems can still be serviced, but no new R-22 has been made since 2020 (EPA), which makes big repairs on old units harder to justify. We quote the repair first; for comparison, the instant quote gives a replacement range in about 30 seconds, and our heat pump replacement page explains the options.
Permits in Bothell
- Repairs: part-only repairs need no permit.
- Replacing a heat pump in city limits: a City of Bothell mechanical permit, submitted online through the Permit Center.
- Unincorporated Bothell addresses on the Snohomish County side: Snohomish County Planning and Development Services.
- Electrical: a Washington L&I electrical permit.
We pull the required permits for every installation.
A recent Bothell heat pump visit: setting the dual fuel hand-off
In October our technician visited a Bothell dual fuel system, a heat pump paired with a gas furnace, to record the settings the utility rebate requires.
He documented the thermostat's lockout settings: the compressor lockout, or balance point, at 30 degrees and the backup heat outdoor lockout at 35 degrees. Together they decide when the gas furnace takes over from the heat pump. He also photographed the heat pump and furnace nameplates for the rebate file.
Why Bothell homeowners call us
- TrustAnalytica Top 10 HVAC 2026 for our Redmond team.
- Mitsubishi Electric Diamond Dealer, Carrier Factory Authorized Dealer and Lennox Premier Dealer.
- Upfront, written prices from NATE-certified technicians.
- Licensed, bonded and insured: WA Contractor Reg. #HOMECCA785BD and WA Electrical Contractor Lic. #HOMECCA782DC.
- BBB Accredited Business since 2002, Best Pick 2025 and 2026, locally owned since 1977.
- Heat pump maintenance with the Home Comfort Club from $15 a month.
Where we repair heat pumps in Bothell
Our Redmond team repairs heat pumps in Canyon Park, North Creek, Thrasher's Corner, Norway Hill and Maywood/Beckstrom Hill, on both sides of the county line. Nearby, we also serve Woodinville, Kenmore and Kirkland.
Bothell heat pump repair FAQ
How much does heat pump repair cost in Bothell?
A repair visit has a $119 dispatch (trip) fee plus a $72 standard diagnostic or a $130 deeper diagnostic, and qualifying after-hours emergencies add a $330 after-hours fee. You get a written repair price before any work begins. Angi's Seattle-area range is $220 to $2,220 (May 2026), a benchmark rather than our price.
Why does my heat pump work in summer but not in winter?
Heating mode depends on parts cooling never uses, such as the reversing valve and defrost controls, and a small refrigerant leak shows up first in cold weather. A diagnostic finds which.
Why is my heat pump blowing cold air?
Mild, lukewarm air is normal for a heat pump. Long stretches of cold air can come from a defrost cycle, thermostat settings, a reversing valve or low refrigerant. Check that the thermostat is on HEAT and the filter is clean, then call.
Why is my heat pump covered in ice?
Light frost that clears during defrost is normal. Ice that stays, or a solid block on the coil, suggests a defrost control, sensor, fan or refrigerant problem. Leave the ice alone, use emergency heat if you have it and book a repair.
Why is it stuck on emergency or aux heat?
Aux heat helps the heat pump in cold weather or during defrost, and EM heat runs only the backup. If AUX runs most of the day in mild weather, or your bill jumps, have it checked.
Do you serve both the King County and Snohomish County sides of Bothell?
Yes. Our Redmond team repairs heat pumps across Bothell, including Canyon Park, North Creek, Thrasher's Corner, Norway Hill and Maywood/Beckstrom Hill.
Can you come today or after hours?
Same-day service when possible. Our phones are answered and bookings are accepted 24/7; heating and cooling technicians work during business hours and are available after hours for qualifying emergencies, such as a heat pump that has stopped heating in cold weather ($330 after-hours fee).
Do you repair ductless mini-splits and dual fuel systems?
Yes, all major brands, ducted and ductless, and heat pumps paired with a gas furnace. We are a Mitsubishi Electric Diamond Dealer, Carrier Factory Authorized Dealer and Lennox Premier Dealer.
Is it worth repairing an old heat pump?
It depends on the repair, the age and the refrigerant. R-22 units can still be serviced, but no new R-22 has been made since 2020. We price the repair and tell you if replacement makes more sense; the instant quote gives a range in about 30 seconds.
Will PSE or Snohomish PUD pay toward replacing my old heat pump?
Not for repairs. On PSE electricity, replacing an out-of-warranty ducted all-electric heat pump with a qualifying cold-climate model can earn $1,500 plus a $2,400 income-based Efficiency Boost. On Snohomish PUD electricity, ask us: we check the PUD's current rules for your home (October 2026).
Do I need a permit for heat pump work in Bothell?
Part-only repairs need no permit. Replacing a heat pump needs a City of Bothell mechanical permit (Snohomish County outside city limits) and an L&I electrical permit; we pull the required permits for every installation.
Is Home Comfort Alliance licensed?
Yes. WA Contractor Reg. #HOMECCA785BD and WA Electrical Contractor Lic. #HOMECCA782DC. We are licensed, bonded and insured in Washington.
Sources (checked October 2026): Angi, Seattle HVAC repair cost (May 2026); PSE heat pump to heat pump upgrade rebate; PSE midstream discounts; Snohomish County PUD heating rebates; City of Bothell Comprehensive Plan, Utilities Element (Dec 2024); City of Bothell Permit Center; EPA, R-22 phaseout questions; WA L&I, city electrical permits. Home Comfort Alliance prices as of October 2026.
Why Choose Home Comfort Alliance in Bothell?
Your Comfort is Our Promise
We promise...
Reliable heating, air conditioning, plumbing and electrical service, all from one trusted company.
To educate and guide you through your options so you’ll find the right solution at the right price.
Knowledgeable and respectful workers who ensure both your own comfort during the installation process, and lasting comfort from your home systems.
Outstanding service, communication, and follow-up, so your home is comfortable now and for years to come.
Book a heat pump repair in Bothell
Tell us what your heat pump is doing. A technician from our Redmond team will diagnose it and give you a written, upfront price before any work begins.
Request heat pump repair
We will call you to set up your visit. For no heat after hours, call (425) 645-0404.