Heat Pump Repair in Kent, WA
Ducted and ductless heat pump repair for Kent, WA homes from our Sumner headquarters: a $119 dispatch fee, a $72 diagnostic and a written price before any work.
Locally-owned since 1977 • Licensed, bonded and insured in Washington (WA Contractor Reg. #HOMECCA785BD) • NATE-certified technicians • Carrier Factory Authorized Dealer • Mitsubishi Electric Diamond Dealer
Heat pump repair in Kent, WA, at a glance
Home Comfort Alliance repairs ducted and ductless heat pumps across Kent, WA, from East Hill to the Kent Valley, with upfront prices before any work begins. Technicians from our Sumner headquarters also cover Downtown Kent and Lake Meridian. A repair visit is a $119 dispatch fee and a $72 standard diagnostic, and the repair is priced in writing before work starts.
Call (425) 645-0404. Our phones are answered and bookings are accepted 24/7, or send the request form at the bottom of the page.
Heat pump with a gas furnace backup? If you smell gas, get everyone outside before you call. From outside, phone 911 or Puget Sound Energy at 1-888-225-5773 (PSE gas leak steps).
Heat pump repair prices in Kent
Kent heat pump calls use our standard published fees. After the diagnosis you get one written price for the repair and decide before anything is done.
Our Kent heat pump prices
| Home Comfort Alliance item | Price |
|---|---|
| Dispatch (trip) fee | $119 |
| Standard diagnostic | $72 |
| Deeper diagnostic (when needed) | $130 |
| After-hours fee (qualifying emergencies) | $330 |
| Heat pump tune-up, per piece of equipment | $230 ($180 for Home Comfort Club members) |
| Thermostat replacement | $299 to $1,840 |
Prices as of October 2026. The standard and deeper diagnostics are alternatives, not added together.
For a regional comparison, Angi's Seattle estimate (May 2026) lists heat pump repairs at $220 to $2,220, including capacitors at $110 to $280 and refrigerant leak repairs at $280 to $1,670 (Angi Seattle HVAC repair costs). Those are Angi's estimates, not our prices.
Current offers: $50 Off Emergency No Heat Calls, $50 off HVAC service or repair and 10% Off Heat Pump Tune-Up (special offers; not combined with Club pricing). Larger repairs can be financed through Salal Credit Union or Synchrony, with plans from $179/month* and 0% interest options for qualifying customers (financing).
*Financing through Salal Credit Union or Synchrony, subject to credit approval. Rates, terms and monthly payments depend on the amount financed, the plan and your credit. 0% interest options are available to qualifying customers. See lender for full terms.
Get an estimateYou approve a written, upfront price before any work begins.
Heat pump not heating? Five checks first
- Thermostat: it should say HEAT (or AUTO), with a set point above the room temperature. Replace the batteries if the display is dim.
- Filters: check the return filter on a ducted system, or slide out the mesh filters behind the front panel of each ductless head. Clogged filters can make a unit shut itself off.
- Breakers and disconnect: look for a tripped breaker in the panel and make sure the outdoor disconnect switch is on.
- Outdoor unit: clear leaves, snow or anything stacked against it. It needs open air on all sides.
- Remote or app (ductless): confirm the head is in heat mode and not on a timer or dry mode.
If it still will not heat, call (425) 645-0404. Tell us the brand, whether it is ducted or ductless, and any blinking lights.
Signs your heat pump needs repair
- Air stays cold for long stretches, not just lukewarm.
- Ice on the outdoor coil that does not clear after a defrost cycle.
- AUX or EM heat showing on the thermostat most of the day in mild weather.
- Short cycling: the system starts and stops every few minutes.
- Grinding, buzzing or rattling from the outdoor fan or compressor.
- Water leaking from a ductless head or the indoor unit.
- A breaker that trips again after you reset it.
Ice, defrost and emergency heat, explained
Heat pump air feels cooler than furnace air, so lukewarm air from the vents can be normal. A light coat of frost on the outdoor unit that melts off during a defrost cycle is normal too, and so is a little steam while it defrosts.
A solid block of ice that stays, or ice building on the top and sides, points to a defrost control, a sensor, the outdoor fan or low refrigerant from a leak. Do not chip the ice. Switch to emergency heat if your system has it and book a repair.
Aux heat is the backup heat that helps the heat pump in cold weather and during defrost. EM heat runs only the backup. If AUX runs most of the day when it is not cold, or your electric bill jumps, have the system checked.
Ductless and mini-split repair in Kent
Many Kent homes heat with ductless mini-splits, often one head in the living area and more in bedrooms. We repair all major brands, ducted and ductless, including systems we did not install. Home Comfort Alliance is a Mitsubishi Electric Diamond Dealer and received Gensco's Ductless Excellence award for 2024 to 2025.
Common ductless faults we fix are clogged head filters, blocked condensate lines, failed fan motors, sensors and boards, and refrigerant leaks at the line set connections. Read more about our ductless systems.
How a Kent heat pump repair visit works
- Book by phone or online and pick a time window.
- A NATE-certified technician from our Sumner team checks the thermostat, filters, electrical parts, defrost controls, airflow and refrigerant pressures.
- You get the cause and a written price. Work starts only when you approve it.
- After the repair the technician runs the system in heating, and checks defrost when the weather allows, before leaving.
Hours and after-hours heat pump help
Our phones are answered and bookings are accepted 24/7. Heating and cooling technicians work during business hours and are available after hours for qualifying emergencies ($330 after-hours fee), such as a heat pump that has stopped heating in cold weather.
Business-hours visits run Monday to Friday, 8 AM to 5 PM, with same-day service when possible.
Repair or replace a Kent heat pump?
Most heat pump faults are repairable: capacitors, contactors, sensors, defrost controls, fan motors and small leaks. Age, the size of the repair and the refrigerant decide the rest. Units that run on R-22 can still be serviced, but no new R-22 has been produced since 2020 (EPA), so recharging an old R-22 system gets expensive.
Replacing an out-of-warranty, centrally ducted, all-electric heat pump with a qualifying cold-climate model can earn PSE's upgrade rebate of $1,500, plus a $2,400 income-based Efficiency Boost; ductless and dual fuel systems do not qualify (PSE upgrade rebate, October 2026). PSE's midstream program can also take $300, $400 or $600 off qualifying equipment at purchase.
We price the repair first and tell you if replacement makes more sense. Replacement estimates are free, our instant quote gives a range in about 30 seconds, and our heat pump replacement page covers the options.
Permits and utilities in Kent
- Utility: Puget Sound Energy supplies electricity and natural gas in Kent. PSE has no rebate for heat pump repairs or maintenance.
- Repairs: part-only repairs need no permit.
- Replacing a heat pump: a City of Kent mechanical permit from the Permit Center, 400 W. Gowe, (253) 856-5300, or a King County permit for Kent mailing addresses outside city limits, plus an L&I electrical permit.
We pull the required permits for every installation.
A recent Kent heat pump repair: a ductless head that would not turn on
In October a Kent homeowner called because their single-head Mitsubishi ductless heat pump would not turn on. Our technician found the filter in the bedroom head clogged far beyond normal. The restricted airflow was making the whole system shut down.
He cleaned the filter, restarted the system and it fired up and heated normally, so no parts were needed. It is an easy problem to prevent: check and rinse the mesh filters in each ductless head regularly while the system is working hard through the heating season.
Why Kent homeowners call us for heat pumps
- Mitsubishi Electric Diamond Dealer, Carrier Factory Authorized Dealer and Lennox Premier Dealer.
- Upfront, written prices and NATE-certified technicians from our Sumner headquarters (walk-in office at 1524 45th St E, Suite 102).
- Licensed, bonded and insured: WA Contractor Reg. #HOMECCA785BD and WA Electrical Contractor Lic. #HOMECCA782DC.
- BBB Accredited Business since 2002, ACCA member, Best Pick 2025 and 2026, locally owned since 1977.
- Yearly heat pump maintenance through the Home Comfort Club from $15 a month.
Where we repair heat pumps in Kent
We repair heat pumps and mini-splits in East Hill, the Kent Valley, Downtown Kent and around Lake Meridian. Our Sumner team also serves nearby Auburn, Renton and Federal Way.
Kent heat pump repair FAQ
How much does heat pump repair cost in Kent?
Repair visits carry a $119 dispatch (trip) fee. Diagnosis is $72 standard or $130 for a deeper diagnostic, and after-hours visits for qualifying emergencies carry a $330 after-hours fee. You get an upfront price for the repair before any work begins. For context, Angi lists Seattle-area heat pump repairs at $220 to $2,220 (May 2026); that is not our price.
How much does it cost to service a heat pump?
A heat pump tune-up is $230, or $180 for Home Comfort Club members, per piece of equipment.
Why is my heat pump blowing cold air?
Heat pump air feels cooler than furnace air, so lukewarm air can be normal. Cold air for long stretches can point to a defrost cycle, thermostat settings, a reversing valve or low refrigerant from a leak. Check that the thermostat is on HEAT and the filter is clean, then call.
Why is my heat pump covered in ice?
Light frost that clears during defrost is normal. Ice that stays, or a solid block on the coil, suggests a defrost control, sensor, fan or refrigerant problem. Do not chip the ice; switch to emergency heat if you have it and book a repair.
What do emergency heat and aux heat mean?
Aux heat is the backup heat that helps the heat pump in cold weather or during defrost. EM heat runs only the backup. If AUX runs most of the day in mild weather, or your bill jumps, have it checked.
Why does my ductless unit stop heating in a cold snap?
Ductless units slow down and run defrost cycles in freezing weather, and some older models stop heating near their low-temperature limit. If a head stays off or blows cold for long stretches, a sensor, board or refrigerant problem is likely, so book a diagnostic.
Can you come today or after hours?
Same-day service when possible. Our phones are answered and bookings are accepted 24/7; heating and cooling technicians work during business hours and are available after hours for qualifying emergencies, such as a heat pump that has stopped heating in cold weather ($330 after-hours fee).
Do you repair heat pumps you did not install?
Yes, all major brands, ducted and ductless. We are a Mitsubishi Electric Diamond Dealer, Carrier Factory Authorized Dealer and Lennox Premier Dealer.
Is it worth repairing an old heat pump?
It depends on the repair, the age and the refrigerant. R-22 units can still be serviced, but no new R-22 has been made since 2020. We price the repair, and if replacement makes more sense we say so; replacement estimates are free and the instant quote gives a range in about 30 seconds.
Is there a PSE rebate for heat pump repair?
No. PSE has no repair or maintenance rebate. If you replace an out-of-warranty ducted all-electric heat pump with a qualifying cold-climate model, PSE's upgrade rebate is $1,500 plus a $2,400 income-based Efficiency Boost (ductless not eligible; pse.com, October 2026).
Do I need a permit for heat pump repair in Kent?
Part-only repairs need no permit. Replacing a heat pump needs a City of Kent mechanical permit (King County outside city limits) and an L&I electrical permit; we pull the required permits for every installation.
Is Home Comfort Alliance licensed?
Yes. WA Contractor Reg. #HOMECCA785BD and WA Electrical Contractor Lic. #HOMECCA782DC. We are licensed, bonded and insured in Washington.
Sources (checked October 2026): Angi, Seattle HVAC repair cost (May 2026); PSE heat pump to heat pump upgrade rebate; PSE midstream discounts; PSE, detect a gas leak; EPA, R-22 phaseout questions; City of Kent Permit Center; WA L&I, city electrical permits. Home Comfort Alliance prices as of October 2026.
Why Choose Home Comfort Alliance in Kent?
Your Comfort is Our Promise
We promise...
Reliable heating, air conditioning, plumbing and electrical service, all from one trusted company.
To educate and guide you through your options so you’ll find the right solution at the right price.
Knowledgeable and respectful workers who ensure both your own comfort during the installation process, and lasting comfort from your home systems.
Outstanding service, communication, and follow-up, so your home is comfortable now and for years to come.
Book a heat pump repair in Kent
Tell us what your heat pump is doing. A technician from our Sumner headquarters will diagnose it and give you a written, upfront price before any work begins.
Request heat pump repair
Our team will call you to set up the visit. For no heat after hours, call (425) 645-0404.