Heat Pump Repair in Port Orchard, WA
Heat pump and ductless repair for Port Orchard and South Kitsap homes from our Bremerton branch: published fees and a written price before any work.
Locally-owned since 1977 • Licensed, bonded and insured in Washington (WA Contractor Reg. #HOMECCA785BD) • WA Electrical Contractor Lic. #HOMECCA782DC • NATE-certified technicians • Carrier Factory Authorized Dealer • Mitsubishi Electric Diamond Dealer • Lennox Premier Dealer
Heat pump repair in Port Orchard, at a glance
Home Comfort Alliance repairs heat pumps of every major brand in Port Orchard, WA, ducted and ductless, from our Bremerton branch at 5373 Auto Center Way, and you get an upfront price before any work begins. Repair visits carry a $119 dispatch fee and a $72 standard diagnostic, each listed on its own. We also service heat pumps you did not buy from us.
Call (425) 584-1344; our phones are answered and bookings are accepted 24/7. Or use the form at the end of this page.
Smoke, sparks or a burning smell? Turn the system off at the thermostat and the breaker and stay clear of the unit. On a dual fuel system with a gas furnace, if you smell gas, leave the home and call 911 or Cascade Natural Gas at 888-522-1130 from outside.
When a Port Orchard heat pump needs a repair
Many Port Orchard and South Kitsap homes moved from baseboard heat or oil to a heat pump, ducted or ductless. Salt air near Sinclair Inlet and long wet winters are hard on outdoor units. Call us when you see:
- Cool or lukewarm air while the system is set to HEAT, for more than a defrost cycle.
- A frozen outdoor coil that does not clear.
- An outdoor unit that hums or buzzes but does not run.
- Backup heat running all day, or a sudden jump in your PSE bill.
- The system starting and stopping every few minutes.
- A ductless head that leaks, flashes a code or ignores the remote.
- A breaker that trips again after you reset it.
Quick checks before you call
- Set the thermostat to HEAT and a few degrees above room temperature.
- Check both breakers, outdoor unit and indoor unit.
- Replace a dirty filter, or rinse the filters in a ductless head.
- Clear leaves and debris from around the outdoor unit; leave the ice alone.
- If you have EM or emergency heat, use it until the repair.
Heat pump repairs we make in Port Orchard
| Part | Symptoms it causes |
|---|---|
| Run capacitor | Outdoor unit hums or will not start; a very common failure |
| Contactor | Outdoor unit will not turn on, or will not turn off |
| Defrost board or sensor | Ice that keeps building on the coil |
| Reversing valve | Stuck in cooling, or cool air on HEAT |
| Fan motor | Unit runs hot, trips on overload, ices up |
| Refrigerant leak | Slow loss of heating, long run times, iced lines |
| Ductless head drain and sensors | Water dripping from the wall unit, error codes |
We repair ducted systems, ductless mini-splits and dual fuel setups paired with a gas furnace. We are a Mitsubishi Electric Diamond Dealer, a Carrier Factory Authorized Dealer and a Lennox Premier Dealer, and we service all major brands.
After-hours heat pump repair in Port Orchard
Our phones are answered and bookings are accepted 24/7. Heating and cooling technicians work during business hours and are available after hours for qualifying emergencies ($330 after-hours dispatch fee), such as no heat in cold weather or a heat pump that has stopped heating.
Regular visits run Monday to Friday, 8 AM to 5 PM, with same-day service when possible. Our emergency heat pump repair page explains what to do while you wait.
How much does heat pump repair cost in Port Orchard?
A Home Comfort Alliance repair visit in Port Orchard starts with a $119 dispatch fee and a $72 standard diagnostic, and the repair price is written down and approved by you before work begins.
Our Port Orchard heat pump prices
| Home Comfort Alliance item | Price |
|---|---|
| Dispatch (trip) fee | $119 |
| Standard diagnostic | $72 |
| Deeper diagnostic (when needed) | $130 |
| After-hours dispatch fee (qualifying emergencies; replaces the $119) | $330 |
| Heat pump tune-up | $308 to $399, depending on the type of system, or from $240 for Home Comfort Club members |
| Thermostat replacement | $299 to $1,840 |
Prices as of October 2026. Fees are separate lines; the standard and deeper diagnostics are one or the other.
Angi's Seattle estimate (May 2026) puts heat pump repairs at $220 to $2,220, a capacitor at $110 to $280 and a refrigerant recharge at $110 to $555 (Angi Seattle HVAC repair costs). Use it as a regional benchmark; it is not our pricing.
Current offers: $50 Off Emergency No Heat Calls, $50 off HVAC service or repair and 10% Off Heat Pump Tune-Up (special offers; not combined with Club pricing). Financing through Salal Credit Union or Synchrony starts at $179/month*, with 0% interest options for qualifying customers (financing).
*Financing through Salal Credit Union or Synchrony, subject to credit approval. Rates, terms and monthly payments depend on the amount financed, the plan and your credit. 0% interest options are available to qualifying customers. See lender for full terms.
Get an estimateYou approve a written, upfront price before any work begins.
Repair or replace a Port Orchard heat pump?
One failed part on a heat pump with a clean history is usually a repair. A failed compressor or coil, repeat refrigerant leaks, or an R-22 system is the time to price a replacement as well. R-22 units can still be serviced, but no new R-22 has been made or imported since 2020 (EPA).
Get a price range in about 30 seconds with our instant HVAC quote, then a free in-home estimate. See heat pump installation in Port Orchard for replacement options.
Rebates if you replace: PSE electric and Cascade gas homes
Port Orchard homes get electricity from Puget Sound Energy, and many have natural gas from Cascade Natural Gas. Repairs are not rebated. When you replace:
- PSE's heat pump to heat pump upgrade rebate is $1,500, plus a $2,400 income-based Efficiency Boost, for replacing an out-of-warranty ducted all-electric heat pump with a qualifying cold-climate ducted model (ductless is not eligible).
- If your equipment qualifies, PSE's instant discount ($300, $400 or $600 by efficiency tier) comes straight off your invoice; we check which option pays you the most.
- Cascade Natural Gas offers no heat pump rebate, and PSE's gas-customer hybrid rebates do not apply to Cascade gas homes.
Rebates checked on pse.com and cngc.com, October 2026. We handle the rebate paperwork for you. The federal 25C tax credit ended on 31 December 2025.
Your Port Orchard repair visit, step by step
- Book by phone or online, any time; we set an arrival window.
- A NATE-certified technician drives over from our Bremerton branch in a stocked truck.
- We test the controls, outdoor and indoor units, capacitors and contactors, refrigerant pressures and the defrost cycle.
- You approve a written, upfront price.
- Our trucks are fully stocked, so most repairs can be handled on the spot.
- We run heating and cooling, check amp draws, and walk you through what we found.
A recent Port Orchard repair: a heat pump that only hummed
On a late-September evening, a Port Orchard homeowner had no heat and an outdoor heat pump that only hummed. Our on-call technician found a failed dual run capacitor, the part that helps the compressor and fan motor start. He installed a new 70/5 capacitor, then measured the fan motor and compressor amp draw to confirm both were running normally before he left.
From our September 2026 service records; customer details are kept private.
Why Port Orchard homeowners call us
- A Bremerton walk-in office close to Port Orchard, and NATE-certified technicians.
- Upfront, written pricing before any work begins.
- Licensed, bonded and insured in Washington: WA Contractor Reg. #HOMECCA785BD and WA Electrical Contractor Lic. #HOMECCA782DC.
- Mitsubishi Electric Diamond Dealer, Carrier Factory Authorized Dealer and Lennox Premier Dealer.
- TrustAnalytica Top 10 HVAC Contractor in Bremerton 2026, BBB Accredited Business since 2002, Best Pick 2025 and 2026.
- Locally owned since 1977; Home Comfort Club from $15 a month (membership plans).
Where we repair heat pumps around Port Orchard
We work across Port Orchard, including McCormick Woods, and Port Orchard and nearby Parkwood, Manchester, East Port Orchard and Bethel. Our Bremerton branch also serves Bremerton, Silverdale and Gig Harbor.
Replacing a heat pump inside city limits needs a residential mechanical permit from the City of Port Orchard. Outside city limits, Kitsap County requires a permit for mechanical work except appliance repairs. Electrical permits come from Washington L&I. We pull the required permits for every installation.
Port Orchard heat pump repair FAQ
Who repairs heat pumps in Port Orchard?
Home Comfort Alliance repairs all major heat pump brands in Port Orchard from our Bremerton branch. Call (425) 645-0404; our phones are answered and bookings are accepted 24/7.
How much does heat pump repair cost in Port Orchard?
A repair visit has a $119 dispatch fee and a $72 standard diagnostic, or $130 for a deeper diagnostic. After hours, qualifying emergencies have a $330 dispatch fee instead of the $119. You approve the repair price before work begins. Angi's Seattle estimate (May 2026) lists heat pump repairs at $220 to $2,220; that is not our price.
Can I get emergency heat pump repair in Port Orchard?
Yes, after hours for qualifying emergencies such as no heat in cold weather or a heat pump that has stopped heating. Heating and cooling technicians work during business hours; the after-hours fee is $330.
Why is my heat pump blowing cold air?
Heat pump air feels cooler than furnace air, so lukewarm air can be normal. Cool air for long stretches can point to a defrost cycle, thermostat settings, a reversing valve problem or low refrigerant from a leak. Check that the thermostat is on HEAT and the filter is clean, then call.
Why is my heat pump iced over?
Light frost that clears during defrost is normal. Ice that stays points to a defrost control, sensor, fan or refrigerant problem. Do not chip the ice; switch to emergency heat if you have it and book a repair.
What do AUX and EM heat mean?
AUX heat is the backup heat that helps the heat pump in cold weather or during defrost. EM heat runs only the backup. If AUX runs most of the day in mild weather, or your bill jumps, have the system checked.
Why does my heat pump hum but not start?
A humming outdoor unit that will not start often has a failed run capacitor or contactor, and sometimes a seized fan or compressor motor. Turn it off at the breaker to protect the compressor and book a repair.
Do you repair ductless mini-splits and brands you did not install?
Yes, all major brands, ducted and ductless. We are a Mitsubishi Electric Diamond Dealer.
Should I repair or replace an old heat pump?
It depends on the repair, the age and the refrigerant. R-22 units can still be serviced, but no new R-22 has been made since 2020. We price the repair, and if replacement makes more sense we say so; replacement estimates are free.
My gas is from Cascade. Are there rebates?
Cascade does not offer a heat pump rebate. If you are a PSE electric customer replacing an out-of-warranty ducted all-electric heat pump, PSE's upgrade rebate is $1,500 plus a $2,400 income-based Efficiency Boost, and PSE's instant discount ($300, $400 or $600 by efficiency tier) comes straight off your invoice if the equipment qualifies. Repairs are not rebated.
Do I need a permit to replace a heat pump in Port Orchard?
Yes. Inside city limits the City of Port Orchard issues the residential mechanical permit; outside city limits Kitsap County does. Electrical permits come from WA L&I. A part-only repair needs no permit. We pull the required permits for every installation.
How often should a heat pump be serviced?
Once a year. Our heat pump tune-up is $308 to $399, depending on the type of system, or from $240 for Home Comfort Club members.
Why Choose Home Comfort Alliance in Port Orchard?
Your Comfort is Our Promise
We promise...
Reliable heating, air conditioning, plumbing and electrical service, all from one trusted company.
To educate and guide you through your options so you’ll find the right solution at the right price.
Knowledgeable and respectful workers who ensure both your own comfort during the installation process, and lasting comfort from your home systems.
Outstanding service, communication, and follow-up, so your home is comfortable now and for years to come.
Book a heat pump repair in Port Orchard
Tell us what your heat pump is doing. A technician from our Bremerton branch will diagnose it and give you a written, upfront price before any work begins.
Request heat pump repair
We will call you to set up your visit. For no heat after hours, call (425) 645-0404.