Heating & Cooling Services in Sammamish, WA

This was our annual HVAC Maintenance Check-up. Kedrick was on time, wore shoe covers, explained what he was doing and had recommendations for related services. He was thorough in his check-up and provided a copy of his findings and assessment. Good service call.

Thanks Ram for your steadfast service and kind help to restore pilot lights after restoring gas.

Kind, flexible, easy to work with. Came in, did the job and answered my question. No issues.

Carter Owen came to our house to perform complimentary maintenance check on our new heating/cooling system. He was very patient with me as I have a lot of questions about the new system especially with cleaning, usage, and on-going maintenance checkup with Home Comfort. He answered all my questions while he performs the checkup and showing me how to clean the mini units. I really appreciate his effort, time, and patience!! Thank you again for all your help!!!

Very thorough

I appreciate the professionalism and patience to listen to my concern and answer my question in detail. I feel that the whole organization is trying to do the best to meet the customer needs and I appreciate the follow up calls and survey to do better.

Josh was great, and was very knowledgeable.

I am grateful to Allen, who has serviced my heating and cooling system for over 10 years. He is always on time. Takes the time to explain my system and its functions. He is kind hearted. Thank you Allen.

Steve showed up on time and was efficient with the repairs. Highly recommend Home Comfort Alliance.

Steve was on time, courteous, and efficient. Excellent service!

Original star rating : 3
Edited after corrections: After the install and speaking with the lead installer, the issues below have been addressed and fixed. Jeff was very professional and made sure all my concerns were addressed. I'm satisfied with the outcome and would recommend them in the future.
Original review:
I recently had a new heat pump, air handler, and thermostat installed. Everyone I worked with was very friendly and professional.
That being said, on the original day of install which was a Monday, they didnt show up. I called and left a voicemail asking what's going on and received a return call about 30 min later saying both of the installers and the dispatcher called out sick. Could they have been actually sick, sure. But my main issue after the phone call was the feeling that no one would have have reached out and informed me that they weren't coming if I didnt call. Especially after we made accommodations for the install to take place.
The new install date was moved to the Friday of the same week. They showed up withing their givin window of 7:30-9am and work till around 5:30pm. My wife was home and said they were nice and respectful, especially since she was working from home
More of my issues arise as I inspect their work after they leave, and they left in a hurry.
Starting outside: The insulation outside the house from the heat pump to the crawl space looks terrible, they left screw holes unsealed from the old wiring, the left trash and parts laying around, the left a dewalt drill in my driveway as well as a tool case on my deck.
Inside the house I will say the new thermostat they installed looks great. But the did leave a bit of a mess on the floor from some duct sealant and a disorganized pile of paperwork left on the counter. I also found the plug of where they hole sawed through the floor just chilling on the rug as well as the saw dust made from drilling just sitting there. They also didn't seal the floor well as I can see into my crawl space. I haven't checked the crawl space yet but i have a feeling there is going to be something I dislike down there.
All in all everything seems to work, though after spending $17k i dont have the warm and fuzzies. I may just be being nitpicky but after spending that much money I think I'm allowed to be a little but. I feel like they did the work but didn't have the attention to detail I expected from highly rated costco installer.

Steve the technician was very professional and helpful .. ..
Many thanks for being prompt ..

We had our furnace replaced and new central A/C installed. Our 70+ year old house presented some engineering challenges, but the technicians solved them all while not increasing the estimated price. The city electrical and HVAC inspectors both without prompting complimented the quality of the work. I got the sense that the city inspectors see some crazy things on their rounds, and they were happy in our case to see such a nice clean installation in an older house. There were a few very minor scheduling snags, but the issues were solved. Everyone was very friendly and happy and I think we got an excellent value based on a higher, competing bid from another good company. We found this company through Costco and would be happy to work with them again.

Joshua did a great job explaining things, very personable.