Cold-Climate Heat Pumps for Washington Winters

Heat pumps built to keep heating in a Washington cold snap, sized to your home’s design temperature with a room-by-room load calculation.

Home Comfort Alliance
Home Comfort Alliance
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Laura Pollack profile picture
10 November 2026
Tom was prompt and did an outstanding job explaining the options and process with us.
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Steven Ratcliffe profile picture
9 November 2026
Kyle is extraordinary. Very friendly, helpful, very efficient and knowledgeable. He is a real credit to Home Comfort and we enjoyed his company and expertise.
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David McMurrin profile picture
9 November 2026
Had a new hot water heater installed today. Ben did a great job. Professional, efficient and friendly. Price was good too!
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David Zeng profile picture
9 November 2026
We had a Mitsubishi intelli-HEAT heat pump system installed by Home Comfort Alliance this spring. This fall the furnace blower started running on its own after heating cycles, and we also found that the furnace model needed to be corrected to match our contract. Once I reached out, the team responded the same day and had everything taken care of within a week. A special thank you to Vince Barry and Chyanne Obie. Vince personally followed up with phone calls and worked quickly to get the right furnace scheduled, and Chyanne kept me updated every step of the way and made sure everything was coordinated. Jeff Palm came out, took the time to look into the blower issue carefully, and followed up with the cause. Samuel Mahnke and Mario Felix did the furnace replacement today. They were on time, professional, and careful in our home. Thanks also to Allyson Simpson for her help along the way. Great communication and a team that really follows through. Thank you all!
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Ray Sheldon profile picture
8 November 2026
Very helpful, we would use the service in future!
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Jane Campbell profile picture
7 November 2026
Josh was very pleasant and knowledgeable. My furnace had not been checked for 10 years. It is 15 years old. He explained the parts that are wearing out, and the price of that, but he did not try to sell me anything. The furnace is still working, but gives me time to think about options for replacing it. I appreciate the time he took to explain things.
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Frank Read profile picture
6 November 2026
On Thursday November 5th Cody came by to conduct my annual HVAC service. Not only did he advise me when was on his way but he alerted me when he was almost here. He was polite, professional and answered all the questions that I had. Nice job, thank you Cody! Frank
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Cheryl Stickney profile picture
6 November 2026
I was given a detailed explanation of options for a new ductless heat pump and provided a free estimate.
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Kathleen Caldwell profile picture
5 November 2026
Brad did an exceptional job of assisting me with my heat pump problem today. He quizzed me on what I had noticed and tried to do to restart my pump, then measured the motor and its electrical output. He explained everything he did and assured me that I did nothing wrong, but this motor had lived longer than expected already. He advised me on the proper filter I should be using and which motor I should order. He is a credit to Home Comfort Alliance.
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Christina Chailante profile picture
5 November 2026
He was very nice and helpful and explained things. Made me feel comfortable not so stressed
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Reid Goffigon profile picture
5 November 2026
Brad was the best!
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David Woodrell profile picture
4 November 2026
Home Comfort Alliance performed our yearly furnace check-up on time and the inspection was professionally done by Devin, our repairman. Thanks!
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Wendy Bori profile picture
4 November 2026
Allen was here this morning from Home Comfort Alliance to complete annual maintenance. He was so friendly & very professional and explained what he did, when complete. Thanks Allen, it was great!
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Jan Lapiana profile picture
4 November 2026
This visit was for the purpose of providing a quote to replace a heating pump.
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TC Stone profile picture
3 November 2026
Allen has done exceptional maintenance work on both our AC and furnace for many years. He’s always very professional, knowledgeable, and personable. Great job, Allen!
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kim leatham profile picture
3 November 2026
our HVAC system hadn't had service in 7 years. Isaac was great! He was professional and thorough and did a lot of problem solving. Happy to sign up for annual service with Home Comfort Alliance - and hopefully get Isaac back! We’ve now had Brad out to fix some connectivity issues in our two HVAC zones. He really knows what he’s doing. Solved the problems now that we need heat for the winter months They sent him out the day after I called!
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Marilyn profile picture
3 November 2026
Everything went great and was freezing in the house so it was wonderful to have the heat back on.
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Kai Martin profile picture
3 November 2026
Anton was great! He gave me information that no tech had told me before that I should have had - very appreciated and great service.
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nancy hue profile picture
2 November 2026
Okay.. two people to rave about.. Chad Galino (electrician) and Kyle Callahan (heat pump/furnace specialist). We used this company under its old name for our heat pump for years and they were great. These two guys were awesome. Chad walked me through the house and we discussed potential issues/problems, what I can do during a small remodel, my electrical panel and ideas for installation of my light fixtures. He knew his stuff. He'll be installing light fixtures and working on my electric panel soon. Kyle.. he educated me on my furnace and discussed how I will know when I need a new one (mine is old) and what that looks like. He had great suggestions and helped me feel confident about what I need to do when. Also, he serviced my furnace and heat pump and educated me about my heat pump. I highly recommend both men and will tell all of my friends.
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L Flynn profile picture
2 November 2026
Mario, Sam, Brian and the entire Home Comfort Alliance team did an outstanding job! We could not be happier and appreciate their hard work and expertise!
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Tom Gilpin profile picture
30 October 2026
Great Job.
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Margaret profile picture
30 October 2026
I've used Home Comfort Alliance (previously Sullivan's) in Bremerton for a number of years now for my gas furnace and more recently my Heat Pump/AC for maintenance and repairs when needed. Technician Dan, recently provided annual maintenance on both systems in October and as usual, provided great service! It's great to go into the weather months with confidence that these systems have been checked out and are ready to go!
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Gaylen Hasson profile picture
30 October 2026
Dan, our technician was on time, informative about his assessment of our furnace and we feel great about using Sullivan Heating & Cooling every year for Fall tuneups and any service we might need. Thanks, Dan!!
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Judy Endejan profile picture
30 October 2026
Very good and practical
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Kay Ottenbach profile picture
29 October 2026
Wonderful experience. A technician (Dan) was here the morning after I called. He worked and worried over the problem with our furnace, came to a possible fix, ordered the part so he could get it next day and successfully got the furnace up and running on day two. His determination to find the problem and then fix it was phenomenal. Definitely my hero. And Tonya stayed on it also. Bravo to all!
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dena wagar profile picture
29 October 2026
The service attendant was detail oriented, courteous, and knowledgeable. He did a great job
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Adele W profile picture
29 October 2026
Anton was on time and efficient in completing the furnace maintenance service. Appreciate the summary of the HVAC status and type of filter to use.
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Alan Zimmerman profile picture
29 October 2026
Exceptional Professional Service. Anton was super efficient, very knowledgeable, and (on top of) a very impressive human. So glad we chose Home Comfort.!!
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Mike Hancock profile picture
28 October 2026
Very professional and informative.
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Susan Spong profile picture
28 October 2026
Joshua is an excellent service technician. Listened, problem solved, replaced part and very friendly. Your firm is lucky to have such a great employee.
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David Cox profile picture
28 October 2026
Very knowledgeable and willing to explain possible issues.
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Edward Tremblay profile picture
28 October 2026
The technicians that installed our furnace were total professionals and did a great job.
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Royal profile picture
25 October 2026
Allen was on time, friendly, and professional. He recommended a surge protector for our heat pump, explaining how it was much less expensive than most of the electrical systems within our unit. Will have Home Comfort install it shortly.
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Heather Campbell profile picture
23 October 2026
I was SO relieved to be able to get an appointment same day to address my faulty furnace. The technician, Allen Walker, was on time, very knowledgeable, patient, and a pleasure to work with. I hope to see him again next year for furnace maintenance. Thanks again, Allen! Appreciate you taking the time to explain all the things.
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Bill profile picture
23 October 2026
Great communication. Alan arrived on time and provided great service! He took the time to explain things and provide sound advice. I highly recommend Alan.
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Larry Cline profile picture
23 October 2026
Allen was great
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JK Talbot profile picture
23 October 2026
Technician showed within the designated time period. Told me the order of how the componants would be serviced. He was very friendly and his truck did not block any of my vehicles (that was thoughtful). He outlined potential upgrades to make my warranty worth more (still thinking on those). Company texted well b4 Tech came, so i was ready and he completed tasks and left everything in order with no trash and a brief oral report of conditions, followed by written one in an email. JKT, a satisfied customer.
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Louise Sportelli profile picture
22 October 2026
Anton was great. Knowledgeable and personable. Made having our furnace checked a pleasure.
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Rosemary Perez profile picture
22 October 2026
Great service and wonderful technician. I couldn't have asked for better
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Laura Ritter profile picture
22 October 2026
Allen did a wonderful job explaining to me what was going on with my furnace and what needed to be done. He also was very helpful in explaining what the costs would be. I would recommend him.
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E. W profile picture
22 October 2026
Great furnace/HVAC tune-up! Steve was on-time, pleasant and knowledgeable.
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Eva Schoenleitner profile picture
22 October 2026
Andrew did a great job servicing our heatpump and AC system, and explained how to keep it at top form for a long time. Many thanks.
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Alan Carreon profile picture
22 October 2026
Friendly and informative
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David Maack profile picture
22 October 2026
Jorge was prompt, friendly and efficient. Great quick service! Thanks!
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JPW profile picture
JPW
22 October 2026
The heating/cooling unit servicing one part of our home stopped working. I called Home Comfort Alliance, Bremerton, who we have used for many years to service our units. They scheduled next day service, and I was thrilled with the timely response. They sent out Brad, their top troubleshooter. He not only fixed the unit that stopped working but also performed the six month service on the other two units; changed the filters and provided a report of his findings. I cannot recommend Home Comfort Alliance enough. They are responsive and knowledgeable about the services they perform. I appreciate that Home Comfort has a top-notch service person on their staff who can investigate and solve issues on complex systems.
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Mohammad M profile picture
22 October 2026
Antonio and Ruslan did a great job replacing our furnace. They were professional, friendly and knowledgeable. They cleaned up the site nicely after the job was completed.
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Darkstar7 profile picture
22 October 2026
Just had our annual HVAC maintenance visit. Technician Josh did a great job, answered all of my questions and made some recommendations for future consideration.
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Jim Strickland profile picture
21 October 2026
Job well done. Very polite, let me know everything he was going to do.
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K BB profile picture
21 October 2026
Mikel & Sunny were great to work with.
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amy deshaw profile picture
21 October 2026
Felt very comfortable with these expert installers. They went above and beyond. Everything explained well.
BBB Accredited Business since 2002NATE-certified techniciansACCA, Air Conditioning Contractors of America memberTrustAnalytica Top 10 HVAC Contractor Redmond 2026TrustAnalytica Top 10 HVAC Contractor Everett 2026TrustAnalytica Top 10 HVAC Contractor Bremerton 2026

Locally-owned since 1977 • Licensed, bonded and insured in Washington (WA Contractor Reg. #HOMECCA785BD) • WA Electrical Contractor Lic. #HOMECCA782DC • NATE-certified technicians • Mitsubishi Electric Diamond Dealer • Lennox Premier Dealer

What is a cold-climate heat pump?

A cold-climate heat pump is an air-source heat pump that keeps most of its heating output and efficiency in freezing weather. ENERGY STAR's Cold Climate label requires a COP of at least 1.75 at 5°F and at least 70% of its rated heating capacity at 5°F. Home Comfort Alliance installs cold-climate ducted heat pumps and ductless mini-splits across Western Washington, sized with a room-by-room load calculation (ACCA Manual J).

We've heated Washington homes since 1977, our technicians are NATE-certified, and we're a Mitsubishi Electric Diamond Dealer, a Carrier Factory Authorized Dealer and a Lennox Premier Dealer. This page covers what the cold-climate label means, how cold it really gets where you live, and when the upgrade pays off. For heat pump basics, types and costs in general, start with our heat pump installation guide.

How does a heat pump earn the cold-climate label?

A heat pump earns the label by passing a test at 5°F, not by its name or marketing. Three specifications matter in Washington, and they measure the same thing in slightly different ways:

LabelWho sets itWhat it testsWhere to check
ENERGY STAR Cold ClimateU.S. EPACOP of at least 1.75 and at least 70% of rated heating capacity at 5°F; HSPF2 of 8.5 or more (ductless) or 8.1 or more (ducted); SEER2 of 15.2 or more; the unit's own controls are verifiedENERGY STAR product finder
NEEP cold-climate air-source heat pump list (v4.0)Northeast Energy Efficiency PartnershipsCOP above 1.75 at 5°F, with published capacity and efficiency at 47°F, 17°F and 5°F. Version 4.0 took effect January 2023; version 5.0 is pendingNEEP list; BPA's Northwest programs use it
NEEA cold-climate ductless spec (v2.0)Northwest Energy Efficiency AllianceInverter-driven, matched ductless system keeping at least 80% of capacity at 5°F with a COP of at least 1.75Used by Northwest utility programs

COP (coefficient of performance) is heat delivered per unit of electricity. A COP of 1.75 at 5°F means the heat pump delivers 1.75 units of heat for every unit of electricity it uses, even on a very cold night. Electric baseboard always delivers 1. Capacity retention tells you how much of its rated output the unit still has when it's cold, which decides whether it can carry the house alone.

Sources: ENERGY STAR key product criteria, NEEP ccASHP specification and NEEA Cold Climate DHP Spec v2.0 (August 2022), all checked October 2026.

How cold does it get where you live?

Most Puget Sound lowland homes have a code design temperature in the 20s, well inside a modern heat pump's range. The design temperature is the cold-night figure heating systems are sized to, and Seattle's energy code lists it by weather station:

Weather stationEnergy code design temperature
SeaTac (Seattle)24°F
Bellevue24°F
Tacoma29°F
Bremerton29°F
Everett (Paine Field)21°F
Olympia17°F
Snoqualmie Pass6°F

Source: 2021 Seattle Energy Code, Appendix C, Table C-1 (checked October 2026). Towns not listed, such as Mount Vernon, Monroe, Duvall, North Bend, Enumclaw and Buckley, are sized from the nearest station or local data at your estimate.

The Northwest Energy Efficiency Alliance treats homes east of the Cascades and "higher-elevation areas west of the Cascades" as cold climate. Homes in lower areas that still see nights near or below 5°F count too. So the answer changes with your elevation and exposure, not just your city.

Who should choose a cold-climate model

  • All-electric homes with no furnace behind the heat pump.
  • Homes leaving electric baseboard, an oil furnace or an electric furnace for good.
  • Foothill and higher homes, such as the Snoqualmie Valley or the Enumclaw plateau, and windy, open sites.
  • Anyone using PSE's heat pump to heat pump upgrade rebate, which requires a cold-climate unit.

A standard variable-speed heat pump with backup heat suits many lowland homes; we'll show you both options and the trade-offs at your estimate.

What happens to a heat pump as it gets colder?

Every air-source heat pump loses some output and efficiency as the outdoor air gets colder; a cold-climate model simply loses far less of both. The home needs the most heat exactly when the outdoor air has the least to give, so the gap between the two is what backup heat has to fill.

Why variable speed matters

An inverter (variable-speed) compressor speeds up as the temperature drops instead of running at one fixed speed, so it keeps up longer before backup heat starts. It also slows down on mild days, which is most of a Puget Sound winter, and that's where much of the saving comes from. Utility rules point the same way: PSE's ductless rebate for leaving resistance heat requires a variable-speed inverter system, and Tacoma Power's top rebate tiers are for variable-speed heat pumps.

Can ductless heat a whole house in winter?

Often, yes, if the load calculation says the heads can cover each room on a design-temperature night. Open floor plans suit it; closed-off bedrooms may need their own heads or a ducted unit. See our ductless mini-split page and our Quilt ductless option.

The savings are real. The Department of Energy cites a NEEP study finding that an air-source heat pump saves about 3,000 kWh, or $459, a year compared with electric resistance heat, and its 2017 cold-climate article says these systems "can reduce household energy consumption by up to 40%". If you heat with baseboard now, see electric baseboard to heat pump.

Which cold-climate models do the brands we install offer?

All three manufacturers we hold dealer status with make cold-climate or variable-capacity heat pumps; these are each maker's own claims, not our test results:

Brand and lineManufacturer's low-temperature claimSource
Mitsubishi Electric Hyper-Heating (H2i)100% of rated heating capacity down to 5°F; H2i plus holds 100% to -5°F on select systems; operation guaranteed down to -13°FMitsubishi Electric, September 2024
Carrier Infinity variable-speed heat pump with Greenspeed Intelligence100% of rated capacity at 5°F; ran down to -13°F in field trials and -23°F in the labCarrier, September 2024
Lennox SL25XPVVariable capacity, up to 23 SEER2 and 10.3 HSPF2, R-454B refrigerant; no low-temperature figure publishedLennox, 2022

Home Comfort Alliance is a Mitsubishi Electric Diamond Dealer, a Carrier Factory Authorized Dealer and a Lennox Premier Dealer, and a Quilt dealer, and we service all major brands. Seattle's Clean Heat oil conversion rebate requires a qualified Mitsubishi Electric heat pump. Ask us whether a model is ENERGY STAR Cold Climate or NEEP listed before you sign; we'll show you its rating at 5°F.

Sources: Mitsubishi Electric (September 2024), Carrier news release on the DOE Cold Climate Heat Pump Challenge (12 September 2024), Lennox SL25XPV product page (2022).

Do you still need backup heat, and what about defrost?

Most cold-climate installs still have backup heat, but on a well-sized system it should rarely run. Here's how the coldest nights work.

Electric backup (aux) heat

Most ducted heat pumps include electric strip heat in the air handler. It should be set to lock out until it's cold outside; PSE's rebate rules recommend a lockout of 35°F or below. "Emergency heat" is a thermostat setting that runs the strips alone, for when the heat pump itself has a fault; if you're using it, book a heat pump repair. Strip heat draws a lot of power, so our electricians check the circuits and panel (WA Electrical Contractor Lic. #HOMECCA782DC); see electrical panel upgrades and panel upgrades for heat pumps.

Keeping a gas furnace as backup

If you have a working gas furnace, you can keep it as backup and let the heat pump do most of the heating. That's a different setup with different rebates, and we'll price it beside an all-electric cold-climate system at your estimate. Our furnace vs heat pump vs hybrid guide compares them, and gas to heat pump conversion covers leaving gas entirely. Our dual fuel heating page covers the furnace-backup setup in full.

Defrost is normal

In damp weather near freezing, frost builds on the outdoor coil. The heat pump pauses, reverses briefly to melt it, and you may see steam rising from the unit; the DOE notes that demand-defrost controls run this only when needed. Ice that keeps building or a unit that stops heating is a repair. Our phones are answered and bookings are accepted 24/7. Heating and cooling technicians work during business hours and are available after hours for qualifying emergencies ($330 after-hours dispatch fee). See emergency heat pump repair.

Where should the outdoor unit go in a cold climate?

The outdoor unit should sit where wind, roof runoff and snow can't bury or ice it. Based on NEEA's cold-climate guidance and the DOE, we look for a spot that is:

  • Out of strong prevailing wind, which steals heat and speeds frosting.
  • Not under a roof edge or gutter that drips onto the coil.
  • Away from where snow drifts or slides off the roof.
  • Raised on a stand or snow legs tall enough for the snow your area gets.
  • Placed so defrost meltwater drains away from walkways and steps, where it can refreeze.
  • Away from bedroom windows, with service clearance on every side.

In winter, don't cover the unit while it runs and don't chip ice off the coil; keep snow and leaves clear around it instead. More tips in how to winterize a heat pump. Seattle also limits heat pump noise at the property line, which affects placement on tight lots; see heat pumps in Seattle.

Which rebates require a cold-climate heat pump? (checked October 2026)

Only one Washington rebate we checked requires a cold-climate unit: PSE's heat pump to heat pump upgrade. The others set efficiency or variable-speed rules instead, so a cold-climate model qualifies but isn't required.

ProgramRequires cold-climate?Key ruleAmount
PSE heat pump to heat pump upgradeYesNew unit COP of at least 1.75 and at least 70% of rated capacity at 5°F; replaces an existing ducted, all-electric heat pump out of its original warranty; electric aux heat locked out (35°F or below recommended); not ductless or dual fuel$1,500, plus $2,400 Efficiency Boost if income-qualified
PSE electric resistance to heat pumpNoDucted all-electric, or ductless variable-speed inverter of at least ¾ ton; no dual fuel$1,500, plus $2,400 Efficiency Boost if income-qualified
Tacoma PowerNoHSPF2 7.5 and SEER2 14.3; top tiers for variable-speed systems$1,000 to $2,000
Seattle City LightNoTiers by HSPF2 (8.1, 8.5, 9.5) and SEER2, under 5.4 tons$300, $400 or $600
Snohomish PUDNo7.5 HSPF2 ducted; inverter-driven tier needs 8.5 HSPF2; electric primary heat$1,800 or $2,500
Energy Smart EastsideApproved equipment listWhole-home sizing; six Eastside cities$1,000 instant (applied at the point of sale), plus up to $5,000 bonus if income-qualified and all-electric
Seattle Clean HeatMitsubishi Electric requiredOil-heated Seattle homes; oil tank decommissioned to Seattle Fire Department rules by a certified decommissioner$2,000, plus $4,000 bonus (81% to 150% AMI) through 30 May 2027
Federal 25C tax creditn/aEnded for equipment placed in service after December 31, 2025None

We handle the rebate paperwork for you on PSE, Tacoma Power and Cascade rebates. Home Comfort Alliance is a PSE Trade Ally, an approved contractor with Tacoma Power, Seattle City Light, Snohomish PUD and Energy Smart Eastside, and a participating contractor in the City of Seattle's Clean Heat Program. We don't remove or decommission oil tanks. Moving off oil? See oil to heat pump conversion.

Rebates change. We confirm amounts with your utility before you sign. Sources: PSE, Tacoma Power, Seattle City Light, Snohomish PUD, Energy Smart Eastside and City of Seattle program pages (checked October 2026). More on our rebates, PSE rebates and Energy Smart Eastside rebates pages.

What does a cold-climate heat pump cost?

Expect to pay more than for a standard heat pump: Angi's national estimate is "$2,000 to $5,000 more for a heat pump system designed to handle freezing temperatures" (August 2026). That is a national estimate, not a Home Comfort Alliance price.

Your price depends on your home's heating and cooling needs, the add-ons you need, how many rooms the system serves and where it's installed. For cold-climate systems the big drivers are the size needed at your design temperature, ducted or ductless, the brand and line, an air handler or coil, refrigerant lines, a stand or snow legs, strip heat circuits or a panel upgrade, and permits. Get a price range in about 30 seconds with our free instant quote tool, then a technician confirms the exact price on a free site visit. Installed price ranges and the full rebate list are in our heat pump cost guide.

Financing

Low monthly payment plans starting at $179/month* through Salal Credit Union or Synchrony, with 0% interest options for qualifying customers and instant online approval. See financing.

*Financing through Salal Credit Union or Synchrony, subject to credit approval. Rates, terms and monthly payments depend on the amount financed, the plan and your credit. 0% interest options are available to qualifying customers. See lender for full terms.

Get a free estimateAn in-home visit and a written, upfront price before any work begins.

How do we size and install a cold-climate heat pump?

We size the system to your home's heat loss on a design-temperature night, then install it so it can deliver that heat. The steps:

  1. Try the instant quote tool, or book your free in-home estimate.
  2. A room-by-room load calculation (ACCA Manual J) on every installation, using your area's design temperature.
  3. We match equipment whose heating output at that temperature covers the load, and check ducts, the outdoor spot and the electrical panel.
  4. You get a written, upfront price and a rebate check for your utility. Upfront, transparent pricing before any work begins.
  5. We pull the required permits for every installation.
  6. Our crew installs the system, the stand or pad, the controls and the backup heat settings, and tests it.
  7. We file the PSE, Tacoma Power or Cascade rebate paperwork and walk you through the thermostat, defrost and winter care.

Replacing an older heat pump? See heat pump replacement. Yearly heat pump maintenance keeps your labor warranty active.

A recent heat pump installation in North Bend

In September 2026 our install crew put a Quilt ductless heat pump system into a North Bend home in the Snoqualmie Valley. The old equipment came out and was disposed of, and the new system was tied into the home's existing electrical panel with its own disconnect.

The crew ran a new refrigerant line set with an exterior cover, set the outdoor unit on a pad and added a condensate drain. As with every new system we install, first-year maintenance is included.

Quilt heat pump outdoor unit on a pad beside a home in North Bend
The new outdoor unit on its pad.
Quilt ductless indoor unit mounted high on a bedroom wall in a North Bend home
One of the new indoor units.

What you get with Home Comfort Alliance

  • NATE-certified technicians and a room-by-room load calculation (ACCA Manual J) on every installation
  • Licensed, bonded and insured in Washington (WA Contractor Reg. #HOMECCA785BD; WA Electrical Contractor Lic. #HOMECCA782DC)
  • Mitsubishi Electric Diamond Dealer, Carrier Factory Authorized Dealer and Lennox Premier Dealer; we service all major brands
  • Lennox Centurion Award 2024 and 2025; Gensco Ducted, Ductless and Multi-Zone Excellence 2024 to 2025
  • PSE Trade Ally; approved contractor with Tacoma Power, Seattle City Light, Snohomish PUD and Energy Smart Eastside; a participating contractor in the City of Seattle's Clean Heat Program
  • 3-year Comfort Shield labor warranty on new installations, kept active with yearly maintenance. First-year maintenance is included. We support the manufacturer's warranty on covered parts.
  • Home Comfort Club members with a new system installed by Home Comfort Alliance get extended labor coverage for up to 5 years from installation. See Home Comfort Club.
  • Upfront, transparent pricing before any work begins
  • Locally owned since 1977; BBB Accredited Business since 2002; Best Pick 2025 and 2026; 4.8 stars from 5,000+ reviews

What our Customers are Saying!

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Laura Pollack
10 November 2026
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Tom was prompt and did an outstanding job explaining the options and process with us.
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Steven Ratcliffe
9 November 2026
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Kyle is extraordinary. Very friendly, helpful, very efficient and knowledgeable. He is a real credit to Home Comfort and we enjoyed his company and expertise.
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David McMurrin
9 November 2026
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Had a new hot water heater installed today. Ben did a great job. Professional, efficient and friendly. Price was good too!
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David Zeng
9 November 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
We had a Mitsubishi intelli-HEAT heat pump system installed by Home Comfort Alliance this spring. This fall the furnace blower started running on its own after heating cycles, and we also found that the furnace model needed to be corrected to match our contract. Once I reached out, the team responded the same day and had everything taken care of within a week. A special thank you to Vince Barry and Chyanne Obie. Vince personally followed up with phone calls and worked quickly to get the right furnace scheduled, and Chyanne kept me updated every step of the way and made sure everything was coordinated. Jeff Palm came out, took the time to look into the blower issue carefully, and followed up with the cause. Samuel Mahnke and Mario Felix did the furnace replacement today. They were on time, professional, and careful in our home. Thanks also to Allyson Simpson for her help along the way. Great communication and a team that really follows through. Thank you all!
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Ray Sheldon
8 November 2026
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Very helpful, we would use the service in future!
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Jane Campbell profile picture
Jane Campbell
7 November 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Josh was very pleasant and knowledgeable. My furnace had not been checked for 10 years. It is 15 years old. He explained the parts that are wearing out, and the price of that, but he did not try to sell me anything. The furnace is still working, but gives me time to think about options for replacing it. I appreciate the time he took to explain things.
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Frank Read
6 November 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
On Thursday November 5th Cody came by to conduct my annual HVAC service. Not only did he advise me when was on his way but he alerted me when he was almost here. He was polite, professional and answered all the questions that I had. Nice job, thank you Cody! Frank
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Cheryl Stickney profile picture
Cheryl Stickney
6 November 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
I was given a detailed explanation of options for a new ductless heat pump and provided a free estimate.
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Kathleen Caldwell profile picture
Kathleen Caldwell
5 November 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Brad did an exceptional job of assisting me with my heat pump problem today. He quizzed me on what I had noticed and tried to do to restart my pump, then measured the motor and its electrical output. He explained everything he did and assured me that I did nothing wrong, but this motor had lived longer than expected already. He advised me on the proper filter I should be using and which motor I should order. He is a credit to Home Comfort Alliance.
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Christina Chailante profile picture
Christina Chailante
5 November 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
He was very nice and helpful and explained things. Made me feel comfortable not so stressed
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Reid Goffigon profile picture
Reid Goffigon
5 November 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Brad was the best!
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David Woodrell profile picture
David Woodrell
4 November 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Home Comfort Alliance performed our yearly furnace check-up on time and the inspection was professionally done by Devin, our repairman. Thanks!
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Wendy Bori profile picture
Wendy Bori
4 November 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Allen was here this morning from Home Comfort Alliance to complete annual maintenance. He was so friendly & very professional and explained what he did, when complete. Thanks Allen, it was great!
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Jan Lapiana profile picture
Jan Lapiana
4 November 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
This visit was for the purpose of providing a quote to replace a heating pump.
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TC Stone profile picture
TC Stone
3 November 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Allen has done exceptional maintenance work on both our AC and furnace for many years. He’s always very professional, knowledgeable, and personable. Great job, Allen!
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kim leatham profile picture
kim leatham
3 November 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
our HVAC system hadn't had service in 7 years. Isaac was great! He was professional and thorough and did a lot of problem solving. Happy to sign up for annual service with Home Comfort Alliance - and hopefully get Isaac back! We’ve now had Brad out to fix some connectivity issues in our two HVAC zones. He really knows what he’s doing. Solved the problems now that we need heat for the winter months They sent him out the day after I called!
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Marilyn profile picture
Marilyn
3 November 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Everything went great and was freezing in the house so it was wonderful to have the heat back on.
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Kai Martin profile picture
Kai Martin
3 November 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Anton was great! He gave me information that no tech had told me before that I should have had - very appreciated and great service.
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nancy hue profile picture
nancy hue
2 November 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Okay.. two people to rave about.. Chad Galino (electrician) and Kyle Callahan (heat pump/furnace specialist). We used this company under its old name for our heat pump for years and they were great. These two guys were awesome. Chad walked me through the house and we discussed potential issues/problems, what I can do during a small remodel, my electrical panel and ideas for installation of my light fixtures. He knew his stuff. He'll be installing light fixtures and working on my electric panel soon. Kyle.. he educated me on my furnace and discussed how I will know when I need a new one (mine is old) and what that looks like. He had great suggestions and helped me feel confident about what I need to do when. Also, he serviced my furnace and heat pump and educated me about my heat pump. I highly recommend both men and will tell all of my friends.
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L Flynn profile picture
L Flynn
2 November 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Mario, Sam, Brian and the entire Home Comfort Alliance team did an outstanding job! We could not be happier and appreciate their hard work and expertise!
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Tom Gilpin profile picture
Tom Gilpin
30 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Great Job.
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Margaret profile picture
Margaret
30 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
I've used Home Comfort Alliance (previously Sullivan's) in Bremerton for a number of years now for my gas furnace and more recently my Heat Pump/AC for maintenance and repairs when needed. Technician Dan, recently provided annual maintenance on both systems in October and as usual, provided great service! It's great to go into the weather months with confidence that these systems have been checked out and are ready to go!
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Gaylen Hasson profile picture
Gaylen Hasson
30 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Dan, our technician was on time, informative about his assessment of our furnace and we feel great about using Sullivan Heating & Cooling every year for Fall tuneups and any service we might need. Thanks, Dan!!
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Judy Endejan profile picture
Judy Endejan
30 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Very good and practical
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Kay Ottenbach profile picture
Kay Ottenbach
29 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Wonderful experience. A technician (Dan) was here the morning after I called. He worked and worried over the problem with our furnace, came to a possible fix, ordered the part so he could get it next day and successfully got the furnace up and running on day two. His determination to find the problem and then fix it was phenomenal. Definitely my hero. And Tonya stayed on it also. Bravo to all!
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dena wagar profile picture
dena wagar
29 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
The service attendant was detail oriented, courteous, and knowledgeable. He did a great job
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Adele W profile picture
Adele W
29 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Anton was on time and efficient in completing the furnace maintenance service. Appreciate the summary of the HVAC status and type of filter to use.
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Alan Zimmerman profile picture
Alan Zimmerman
29 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Exceptional Professional Service. Anton was super efficient, very knowledgeable, and (on top of) a very impressive human. So glad we chose Home Comfort.!!
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Mike Hancock profile picture
Mike Hancock
28 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Very professional and informative.
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Susan Spong profile picture
Susan Spong
28 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Joshua is an excellent service technician. Listened, problem solved, replaced part and very friendly. Your firm is lucky to have such a great employee.
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David Cox profile picture
David Cox
28 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Very knowledgeable and willing to explain possible issues.
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Edward Tremblay profile picture
Edward Tremblay
28 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
The technicians that installed our furnace were total professionals and did a great job.
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Royal profile picture
Royal
25 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Allen was on time, friendly, and professional. He recommended a surge protector for our heat pump, explaining how it was much less expensive than most of the electrical systems within our unit. Will have Home Comfort install it shortly.
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Heather Campbell profile picture
Heather Campbell
23 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
I was SO relieved to be able to get an appointment same day to address my faulty furnace. The technician, Allen Walker, was on time, very knowledgeable, patient, and a pleasure to work with. I hope to see him again next year for furnace maintenance. Thanks again, Allen! Appreciate you taking the time to explain all the things.
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Bill profile picture
Bill
23 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Great communication. Alan arrived on time and provided great service! He took the time to explain things and provide sound advice. I highly recommend Alan.
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Larry Cline profile picture
Larry Cline
23 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Allen was great
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JK Talbot profile picture
JK Talbot
23 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Technician showed within the designated time period. Told me the order of how the componants would be serviced. He was very friendly and his truck did not block any of my vehicles (that was thoughtful). He outlined potential upgrades to make my warranty worth more (still thinking on those). Company texted well b4 Tech came, so i was ready and he completed tasks and left everything in order with no trash and a brief oral report of conditions, followed by written one in an email. JKT, a satisfied customer.
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Louise Sportelli profile picture
Louise Sportelli
22 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Anton was great. Knowledgeable and personable. Made having our furnace checked a pleasure.
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Rosemary Perez profile picture
Rosemary Perez
22 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Great service and wonderful technician. I couldn't have asked for better
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Laura Ritter profile picture
Laura Ritter
22 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Allen did a wonderful job explaining to me what was going on with my furnace and what needed to be done. He also was very helpful in explaining what the costs would be. I would recommend him.
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E. W profile picture
E. W
22 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Great furnace/HVAC tune-up! Steve was on-time, pleasant and knowledgeable.
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Eva Schoenleitner profile picture
Eva Schoenleitner
22 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Andrew did a great job servicing our heatpump and AC system, and explained how to keep it at top form for a long time. Many thanks.
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Alan Carreon profile picture
Alan Carreon
22 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Friendly and informative
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David Maack profile picture
David Maack
22 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Jorge was prompt, friendly and efficient. Great quick service! Thanks!
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JPW profile picture
JPW
22 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
The heating/cooling unit servicing one part of our home stopped working. I called Home Comfort Alliance, Bremerton, who we have used for many years to service our units. They scheduled next day service, and I was thrilled with the timely response. They sent out Brad, their top troubleshooter. He not only fixed the unit that stopped working but also performed the six month service on the other two units; changed the filters and provided a report of his findings. I cannot recommend Home Comfort Alliance enough. They are responsive and knowledgeable about the services they perform. I appreciate that Home Comfort has a top-notch service person on their staff who can investigate and solve issues on complex systems.
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Mohammad M profile picture
Mohammad M
22 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Antonio and Ruslan did a great job replacing our furnace. They were professional, friendly and knowledgeable. They cleaned up the site nicely after the job was completed.
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Darkstar7 profile picture
Darkstar7
22 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Just had our annual HVAC maintenance visit. Technician Josh did a great job, answered all of my questions and made some recommendations for future consideration.
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Jim Strickland profile picture
Jim Strickland
21 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Job well done. Very polite, let me know everything he was going to do.
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K BB profile picture
K BB
21 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Mikel & Sunny were great to work with.
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amy deshaw profile picture
amy deshaw
21 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Felt very comfortable with these expert installers. They went above and beyond. Everything explained well.

Where do we install cold-climate heat pumps?

We install cold-climate heat pumps across King, Pierce, Snohomish, Kitsap and Skagit counties, from walk-in offices in Sumner (headquarters), Everett and Bremerton, and from our Redmond service location. Colder spots are where the upgrade matters most: Everett and north into the Skagit Valley, the Snohomish and Snoqualmie river valleys, the Eastside plateau and the foothills toward Buckley.

Cold-climate heat pump FAQ

What is a cold-climate heat pump?

It's an air-source heat pump that keeps most of its heat output in freezing weather. ENERGY STAR's Cold Climate label requires a COP of at least 1.75 and at least 70% of rated heating capacity at 5°F, checked with the unit's own controls.

Do heat pumps work in Seattle winters?

Yes. The energy code design temperature for Seattle (SeaTac) is 24°F, and most modern variable-speed heat pumps keep heating well below that. A cold-climate model holds more of its output on the coldest nights, so backup heat runs less.

Do I need a cold-climate heat pump in the Puget Sound area?

Not always. Many lowland homes do fine with a standard variable-speed heat pump and backup heat. We recommend a cold-climate model for all-electric homes, homes in the foothills or higher elevations, windy open sites, and anyone using PSE's heat pump to heat pump upgrade rebate.

At what temperature does a heat pump stop working?

It depends on the model. Mitsubishi Electric says its Hyper-Heating systems operate down to -13°F, and Carrier reports its Infinity Greenspeed heat pumps ran down to -13°F in field trials. Standard heat pumps lose output sooner, which is when backup heat helps.

What's the difference between ENERGY STAR Cold Climate and the NEEP list?

Both flag heat pumps that heat well at 5°F. ENERGY STAR's Cold Climate label sets minimum COP, capacity and efficiency ratings. NEEP's cold-climate list publishes each model's performance at 47°F, 17°F and 5°F, and Northwest programs such as BPA's use it.

Is a Mitsubishi Hyper-Heat worth it in Washington?

It makes the most sense where winters bite: all-electric homes, foothill towns, or rooms far from other heat. Mitsubishi rates Hyper-Heating systems at 100% of capacity down to 5°F. Home Comfort Alliance is a Mitsubishi Electric Diamond Dealer, and Seattle's Clean Heat oil conversion rebate requires a Mitsubishi Electric heat pump.

Do I still need backup heat with a cold-climate heat pump?

Usually you'll have it, but it should rarely run. Most ducted systems include electric backup strips, set to lock out until it's cold outside; PSE recommends a lockout of 35°F or below on its rebates. If you'd rather keep a gas furnace as backup, ask us to price that setup too.

Why does my heat pump stop and steam in cold weather?

That's usually a normal defrost cycle. The outdoor coil collects frost, and the heat pump briefly reverses to melt it. If ice keeps building up or the unit stops heating, call us for a repair.

Should I cover my outdoor unit in winter?

No, not while it's in use. Keep snow, leaves and ice clear around it, and don't chip ice off the coil. A stand or snow legs keep the unit above snow and let defrost water drain away.

How much more does a cold-climate heat pump cost?

Angi's national estimate is $2,000 to $5,000 more for a heat pump system designed for freezing temperatures (August 2026). That isn't our price. Use our instant quote tool for a range, then book a free in-home estimate for an exact, upfront price.

Which Washington rebates require a cold-climate heat pump?

Of the programs we checked in October 2026, only PSE's heat pump to heat pump upgrade does: the new heat pump needs a COP of at least 1.75 at 5°F and at least 70% of its rated capacity at 5°F. Other utility rebates set efficiency or variable-speed rules instead.

How do you size a cold-climate heat pump?

We run a room-by-room load calculation (ACCA Manual J) on every installation, using your area's design temperature, then pick equipment whose output at that temperature covers the load. The estimate is free. Large cold-climate models exist, including bigger ducted sizes, but the load calculation, not the biggest unit available, decides the size.

Sources

  • ENERGY STAR, air-source heat pump key product criteria, Cold Climate (checked October 2026)
  • NEEP, cold-climate air-source heat pump specification v4.0 and ASHP specification pages (checked October 2026)
  • NEEA, Cold Climate Ductless Heat Pump Specification and Recommendations v2.0 (August 2022)
  • Bonneville Power Administration, cold-climate heat pump list FAQ (checked October 2026)
  • City of Seattle, 2021 Seattle Energy Code Appendix C, Table C-1 (checked October 2026)
  • U.S. Department of Energy, Energy Saver: air-source heat pumps (checked October 2026); cold-climate air-source heat pumps article (April 2017)
  • Mitsubishi Electric, heat pumps for extreme cold climates (September 2024)
  • Carrier, DOE Cold Climate Heat Pump Challenge news release (September 2024)
  • Lennox, SL25XPV product page (2022)
  • Angi, is a heat pump right for me (August 2026)
  • Puget Sound Energy, heat pump to heat pump upgrade rebate and electric resistance to air-source heat pump conversion rebate (checked October 2026)
  • Tacoma Power, heat pumps (page updated October 1, 2026)
  • Seattle City Light, heating and cooling (checked October 2026)
  • Snohomish PUD, heating rebates (page updated July 1, 2026)
  • Energy Smart Eastside, rebates (checked October 2026)
  • City of Seattle, Clean Heat Program (checked October 2026)

Why Choose Home Comfort Alliance for Cold-Climate Heat Pumps?

Your Comfort is Our Promise

We promise...
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Reliable heating, air conditioning, plumbing and electrical service, all from one trusted company.
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To educate and guide you through your options so you’ll find the right solution at the right price.
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Knowledgeable and respectful workers who ensure both your own comfort during the installation process, and lasting comfort from your home systems.
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Outstanding service, communication, and follow-up, so your home is comfortable now and for years to come.
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Get a cold-climate heat pump estimate

A free in-home estimate, a load calculation at your design temperature and an upfront price, from NATE-certified technicians with 4.8 stars from 5,000+ reviews.

Call (425) 645-0404

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